- IT Support Teams: Automate common requests and manage tickets directly in Slack.
- HR Operations: Handle access requests, reimbursements, and onboarding seamlessly.
- Finance & RevOps: Process approvals and expense queries without email chains.
- Product & Engineering: Track bugs, features, and usability issues conversationally.
- Operations Managers: Gain analytics on SLA compliance and team performance.
How to Use Ravenna.ai?
- Install Slack App: Connect to your workspace and link knowledge sources.
- Ask in Slack: Type questions in DMs/channels; AI responds or creates tickets.
- Manage Tickets: View, assign, approve, and resolve via Slack home tab.
- Review Analytics: Track CSAT, SLAs, and AI savings in built-in dashboards.
- Slack-Native Ticketing: Turns DMs into structured tickets without portals.
- AI Knowledge Creation: Auto-generates articles from resolved conversations.
- Intelligent Routing: Prioritizes, assigns, and notifies based on context.
- Deep Integrations: Pulls from Notion, Coda, GitHub for instant answers.
- ROI Analytics: Measures time saved, containment rates, and SLA performance.
- Lives entirely in Slack for zero context switching.
- AI auto-generates knowledge from real conversations.
- Powerful analytics track real business impact.
- Scales effortlessly from small teams to enterprise.
- Primarily Slack-focused, less ideal for non-Slack teams.
- Initial knowledge integration takes setup time.
- Advanced automations need workflow configuration.
- Limited to internal support, not customer-facing.
Custom
Pricing information is not directly provided.
Proud of the love you're getting? Show off your AI Toolbook reviews—then invite more fans to share the love and build your credibility.
Add an AI Toolbook badge to your site—an easy way to drive followers, showcase updates, and collect reviews. It's like a mini 24/7 billboard for your AI.
Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Similar AI Tools
AskSpot AI
AskSpot AI is an enterprise-focused conversational knowledge assistant that houses company and team knowledge in a searchable database. It ingests PDFs, documentation, FAQs, and wikis to build a dynamic knowledge repository that can be queried through conversational UI widgets, Slack, or internal portals. This enables employees to ask questions and receive accurate, citation-backed answers—making onboarding, support, and internal collaboration more efficient.
AskSpot AI
AskSpot AI is an enterprise-focused conversational knowledge assistant that houses company and team knowledge in a searchable database. It ingests PDFs, documentation, FAQs, and wikis to build a dynamic knowledge repository that can be queried through conversational UI widgets, Slack, or internal portals. This enables employees to ask questions and receive accurate, citation-backed answers—making onboarding, support, and internal collaboration more efficient.
AskSpot AI
AskSpot AI is an enterprise-focused conversational knowledge assistant that houses company and team knowledge in a searchable database. It ingests PDFs, documentation, FAQs, and wikis to build a dynamic knowledge repository that can be queried through conversational UI widgets, Slack, or internal portals. This enables employees to ask questions and receive accurate, citation-backed answers—making onboarding, support, and internal collaboration more efficient.
Thena
Thena.ai is an AI-powered customer support platform built specifically for modern B2B teams, unifying ticketing and messaging across channels like Slack, Microsoft Teams, email, and web chat. By leveraging intelligent automation and conversational AI agents, Thena turns support requests from any platform into structured, actionable tickets—automatically triaged, tracked, and routed to the right team for fast resolution. Its features include native Slack and Teams integration, proactive sentiment analysis, real-time knowledge base suggestions, workflow automation, and predictive analytics, streamlining customer ops and boosting support team efficiency.
Thena
Thena.ai is an AI-powered customer support platform built specifically for modern B2B teams, unifying ticketing and messaging across channels like Slack, Microsoft Teams, email, and web chat. By leveraging intelligent automation and conversational AI agents, Thena turns support requests from any platform into structured, actionable tickets—automatically triaged, tracked, and routed to the right team for fast resolution. Its features include native Slack and Teams integration, proactive sentiment analysis, real-time knowledge base suggestions, workflow automation, and predictive analytics, streamlining customer ops and boosting support team efficiency.
Thena
Thena.ai is an AI-powered customer support platform built specifically for modern B2B teams, unifying ticketing and messaging across channels like Slack, Microsoft Teams, email, and web chat. By leveraging intelligent automation and conversational AI agents, Thena turns support requests from any platform into structured, actionable tickets—automatically triaged, tracked, and routed to the right team for fast resolution. Its features include native Slack and Teams integration, proactive sentiment analysis, real-time knowledge base suggestions, workflow automation, and predictive analytics, streamlining customer ops and boosting support team efficiency.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Cresta
Cresta is an enterprise-grade generative AI platform built for contact centres, designed to combine human and AI agents in one unified workspace. It helps organisations analyse every customer conversation, extract insights, guide agents in real time, automate workflows and improve outcomes such as first-call resolution, conversion, and agent performance. The platform features include custom models trained on an organisation’s own data, low-latency real-time transcription and inference, no-code tools for business users to deploy and refine AI models, and a strong focus on combining quality assurance, coaching, automation and conversational intelligence. Recent funding has boosted the company’s growth and the product has been adopted by major enterprises to optimise service, sales and retention operations.
Cresta
Cresta is an enterprise-grade generative AI platform built for contact centres, designed to combine human and AI agents in one unified workspace. It helps organisations analyse every customer conversation, extract insights, guide agents in real time, automate workflows and improve outcomes such as first-call resolution, conversion, and agent performance. The platform features include custom models trained on an organisation’s own data, low-latency real-time transcription and inference, no-code tools for business users to deploy and refine AI models, and a strong focus on combining quality assurance, coaching, automation and conversational intelligence. Recent funding has boosted the company’s growth and the product has been adopted by major enterprises to optimise service, sales and retention operations.
Cresta
Cresta is an enterprise-grade generative AI platform built for contact centres, designed to combine human and AI agents in one unified workspace. It helps organisations analyse every customer conversation, extract insights, guide agents in real time, automate workflows and improve outcomes such as first-call resolution, conversion, and agent performance. The platform features include custom models trained on an organisation’s own data, low-latency real-time transcription and inference, no-code tools for business users to deploy and refine AI models, and a strong focus on combining quality assurance, coaching, automation and conversational intelligence. Recent funding has boosted the company’s growth and the product has been adopted by major enterprises to optimise service, sales and retention operations.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Chatnode AI
ChatNode AI is a conversational-AI platform that turns websites and data into AI support agents capable of performing tasks, learning continually and handing off to humans when needed. It enables organisations to deploy chatbots that can book meetings, show invoices, update records and integrate with backend systems, all while supporting brand voice and policy compliance.
Chatnode AI
ChatNode AI is a conversational-AI platform that turns websites and data into AI support agents capable of performing tasks, learning continually and handing off to humans when needed. It enables organisations to deploy chatbots that can book meetings, show invoices, update records and integrate with backend systems, all while supporting brand voice and policy compliance.
Chatnode AI
ChatNode AI is a conversational-AI platform that turns websites and data into AI support agents capable of performing tasks, learning continually and handing off to humans when needed. It enables organisations to deploy chatbots that can book meetings, show invoices, update records and integrate with backend systems, all while supporting brand voice and policy compliance.
Parloa
Parloa is an AI-powered customer experience platform that transforms customer conversations into lasting loyalty by delivering fast, precise, and personalized interactions at scale. Its AI agents manage millions of conversations across various industries and use cases, including scheduling, refunds, and product recommendations. The platform orchestrates the entire AI agent lifecycle, ensuring reliable and scalable deployment for high-volume, high-stakes environments. Parloa helps companies close the gap between their brands and customers by creating meaningful relationships that deepen over time, while emphasizing security, privacy, and compliance with certifications like ISO 27001 and HIPAA.
Parloa
Parloa is an AI-powered customer experience platform that transforms customer conversations into lasting loyalty by delivering fast, precise, and personalized interactions at scale. Its AI agents manage millions of conversations across various industries and use cases, including scheduling, refunds, and product recommendations. The platform orchestrates the entire AI agent lifecycle, ensuring reliable and scalable deployment for high-volume, high-stakes environments. Parloa helps companies close the gap between their brands and customers by creating meaningful relationships that deepen over time, while emphasizing security, privacy, and compliance with certifications like ISO 27001 and HIPAA.
Parloa
Parloa is an AI-powered customer experience platform that transforms customer conversations into lasting loyalty by delivering fast, precise, and personalized interactions at scale. Its AI agents manage millions of conversations across various industries and use cases, including scheduling, refunds, and product recommendations. The platform orchestrates the entire AI agent lifecycle, ensuring reliable and scalable deployment for high-volume, high-stakes environments. Parloa helps companies close the gap between their brands and customers by creating meaningful relationships that deepen over time, while emphasizing security, privacy, and compliance with certifications like ISO 27001 and HIPAA.
Zivy
Zivy is an AI-powered Slack productivity tool that saves managers at least 4 hours weekly by filtering noise from chaotic channels and delivering actionable insights in one dashboard. It sorts messages into "needs input," "good to know," and "ignore" categories, provides AI thread summaries, automatic follow-ups on requests, instant reply drafts in your voice, and one-click scheduling to Google Calendar. With personalized AI filters, keyboard shortcuts, and a Slack bot for notifications, Zivy handles 50+ daily messages, boosts focus, and includes a 30-day money-back guarantee, backed by investors like Blume Ventures.
Zivy
Zivy is an AI-powered Slack productivity tool that saves managers at least 4 hours weekly by filtering noise from chaotic channels and delivering actionable insights in one dashboard. It sorts messages into "needs input," "good to know," and "ignore" categories, provides AI thread summaries, automatic follow-ups on requests, instant reply drafts in your voice, and one-click scheduling to Google Calendar. With personalized AI filters, keyboard shortcuts, and a Slack bot for notifications, Zivy handles 50+ daily messages, boosts focus, and includes a 30-day money-back guarantee, backed by investors like Blume Ventures.
Zivy
Zivy is an AI-powered Slack productivity tool that saves managers at least 4 hours weekly by filtering noise from chaotic channels and delivering actionable insights in one dashboard. It sorts messages into "needs input," "good to know," and "ignore" categories, provides AI thread summaries, automatic follow-ups on requests, instant reply drafts in your voice, and one-click scheduling to Google Calendar. With personalized AI filters, keyboard shortcuts, and a Slack bot for notifications, Zivy handles 50+ daily messages, boosts focus, and includes a 30-day money-back guarantee, backed by investors like Blume Ventures.
Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
If you have any suggestions or questions, email us at hello@aitoolbook.ai