- Support Agents: Deliver faster, memorable support and resolve issues efficiently.
- Operations Teams: Optimize workflows, reduce ticket volume, and improve support metrics.
- CX Professionals: Enhance customer experience by handling high-priority requests instantly.
- SaaS & Enterprise Brands: Scale customer service globally with intelligent AI-powered solutions.
- Ecommerce & Retail Teams: Improve resolution speed, reduce returns, and boost customer happiness.
How to Use Forethought?
- Integrate with Helpdesk Software: Connect Forethought to your existing platforms for seamless AI support.
- Deploy Agentic AI: Set up AI agents to resolve, classify, and deflect tickets across all support channels.
- Analyze Support Insights: Surface actionable trends and recommendations from customer interactions.
- Empower Human Agents: Use the AI copilot for intelligent next steps and automated responses from within the helpdesk.
- Fully Agentic Multi-Agent System: AI agents reason, decide, take action, and collaborate.
- Omnichannel Support: AI resolves customer queries across chat, email, and voice simultaneously.
- Trained on Your Data: Learns from ticket history for accurate, context-driven responses.
- Smarter Ticket Classification: Pre-built and custom models ensure faster ticket routing and response.
- High ROI & Deflection Rates: Case studies show up to 168% ROI, 80% self-serve, and time to resolution reduced by up to 50%.
- Highly customizable, enterprise-ready AI support agents.
- Integrates smoothly with leading helpdesk platforms.
- Actionable insights help optimize workflows and reduce support costs.
- Initial setup may require data training and configuration.
- Advanced features best suited for large teams or enterprises.
- Success metrics rely on integration depth and data quality.
- Limited transparency on individual plan pricing.
Basic
Contact sales
Autoflows
Custom actions
Insights dashboard
Ready-to-use ticket triage models
CSAT collection
Security and compliance
Professional
Contact sales
Omnichannel AI agent
AI agents for multiple brands
Advanced ticket insights
AI conversation insights
Custom ticket triage models
Multilingual support
Enterprise
Contact sales
Forethought API
Knowledge base gap detection & article creation
Autoflow gap detection & generation
Advanced security and compliance
Advanced support
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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