- Customer Experience Teams: Teams focused on understanding the voice of the customer, extracting sentiment, trends and voice data to improve experience.
- Sales/Retention Teams: Organisations seeking to leverage conversational data for upsell, retention, and revenue optimisation across channels.
- Compliance/Risk Functions: Regulated industries needing tracking, audit, PII redaction, compliance analytics across large interaction volumes.
- Enterprise Automation/AI Teams: Tech-ops and AI teams deploying AI agents, workflows and data-driven operational improvements at scale.
How to Use It?
- Integrate with Interaction Channels: Connect voice, chat, email systems and ticketing or CRM to ingest 100 % of interactions.
- Use Real-Time & Post-Interaction AI: Set up real-time agent assist, automatic QA of calls, sentiment analysis and conversation summarisation.
- Configure AI Agents & Workflows: Deploy AI agents for certain customer flows or hybrid human/AI workflows; build internal dashboards and coaching pathways.
- Monitor & Analyse: Use dashboards to track agent performance, customer sentiment, compliance issues, root causes and voice-of-customer drivers.
- Scale & Expand: Extend across languages, geographies, channels; refine models, shift workflows; use how insights drive business outcomes (efficiency, CSAT, revenue).
- Truly enterprise-scale conversation intelligence: Built to process billions of interactions with high accuracy and deep models.
- Integrated AI agent and QA functionality: Supports both real-time agent assist and post-call analytics in the same stack.
- Data securely managed and tuned for contact-centres: Emphasis on PII redaction, domain-specific models, high accuracy ASR/LLM orchestration.
- Voice-of-customer & business insight orientation: Not just transcripts, but root-cause detection, sentiment shifts, actionable insights for business.
- Comprehensive coverage of interactions and channels.
- Strong enterprise security and compliance features.
- Real-time and post-interaction AI combined in one platform.
- High scalability for large contact centres and global operations.
- Enables tangible business outcomes like improved QA, reduced handle time, increased CSAT.
- Complex deployment and integration may require significant internal resources.
- Smaller or less mature contact centres may find the scale/cost high relative to needs.
- Effectiveness depends heavily on data quality (call recordings, transcripts, channel coverage).
- Some advanced features may require change management and training for full value.
Custom
Custom Pricing.
Proud of the love you're getting? Show off your AI Toolbook reviews—then invite more fans to share the love and build your credibility.
Add an AI Toolbook badge to your site—an easy way to drive followers, showcase updates, and collect reviews. It's like a mini 24/7 billboard for your AI.
Reviews
Rating Distribution
Average score
Popular Mention
FAQs
It is designed to capture and analyse 100 % of interactions across voice, chat and email.
Yes — real-time agent assist is part of its offering, alongside QA and post-call analytics.
No — it supports voice, chat and email interactions and integrates across channels.
While its features suit large scale and global operations, medium sized centres could also benefit depending on volume and resources.
Similar AI Tools
Dot
Dot AI is an advanced AI-powered data assistant that enables teams to obtain instant, actionable insights from their data. By integrating seamlessly with existing analytics infrastructure, Dot allows users to ask data-related questions in natural language and receive accurate, context-aware answers in real-time.
Dot
Dot AI is an advanced AI-powered data assistant that enables teams to obtain instant, actionable insights from their data. By integrating seamlessly with existing analytics infrastructure, Dot allows users to ask data-related questions in natural language and receive accurate, context-aware answers in real-time.
Dot
Dot AI is an advanced AI-powered data assistant that enables teams to obtain instant, actionable insights from their data. By integrating seamlessly with existing analytics infrastructure, Dot allows users to ask data-related questions in natural language and receive accurate, context-aware answers in real-time.
Permut
Permut is an AI-native customer feedback platform that transforms how businesses capture and act on customer insights. Using intelligent, brand-trained AI agents, Permut engages users in real-time, natural conversations—going beyond traditional surveys to extract emotion, motivation, and sentiment. This helps companies boost retention, loyalty, and overall customer experience at scale.
Permut
Permut is an AI-native customer feedback platform that transforms how businesses capture and act on customer insights. Using intelligent, brand-trained AI agents, Permut engages users in real-time, natural conversations—going beyond traditional surveys to extract emotion, motivation, and sentiment. This helps companies boost retention, loyalty, and overall customer experience at scale.
Permut
Permut is an AI-native customer feedback platform that transforms how businesses capture and act on customer insights. Using intelligent, brand-trained AI agents, Permut engages users in real-time, natural conversations—going beyond traditional surveys to extract emotion, motivation, and sentiment. This helps companies boost retention, loyalty, and overall customer experience at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Scoop
Scoop Analytics is an AI-powered business data analyst platform that allows users to ask any business question in plain English and get instant, actionable insights. Unlike traditional BI tools that show what happened, Scoop explains why it happened and provides recommendations on what to do next. It integrates seamlessly with existing data sources and popular tools without requiring data migration or complex training. Scoop’s machine learning models identify customer segments, forecast revenue, predict churn, and surface hidden patterns, all delivered through intuitive dashboards or directly within Slack and CRM platforms.
Scoop
Scoop Analytics is an AI-powered business data analyst platform that allows users to ask any business question in plain English and get instant, actionable insights. Unlike traditional BI tools that show what happened, Scoop explains why it happened and provides recommendations on what to do next. It integrates seamlessly with existing data sources and popular tools without requiring data migration or complex training. Scoop’s machine learning models identify customer segments, forecast revenue, predict churn, and surface hidden patterns, all delivered through intuitive dashboards or directly within Slack and CRM platforms.
Scoop
Scoop Analytics is an AI-powered business data analyst platform that allows users to ask any business question in plain English and get instant, actionable insights. Unlike traditional BI tools that show what happened, Scoop explains why it happened and provides recommendations on what to do next. It integrates seamlessly with existing data sources and popular tools without requiring data migration or complex training. Scoop’s machine learning models identify customer segments, forecast revenue, predict churn, and surface hidden patterns, all delivered through intuitive dashboards or directly within Slack and CRM platforms.
Wazzap AI
Wazzap AI is an AI-driven platform that automates WhatsApp conversations, enabling businesses to provide instant, 24/7 customer support, qualify leads, schedule appointments, and manage multiple conversations simultaneously. With a user-friendly interface, it allows businesses to create and customize AI assistants without any technical expertise.
Wazzap AI
Wazzap AI is an AI-driven platform that automates WhatsApp conversations, enabling businesses to provide instant, 24/7 customer support, qualify leads, schedule appointments, and manage multiple conversations simultaneously. With a user-friendly interface, it allows businesses to create and customize AI assistants without any technical expertise.
Wazzap AI
Wazzap AI is an AI-driven platform that automates WhatsApp conversations, enabling businesses to provide instant, 24/7 customer support, qualify leads, schedule appointments, and manage multiple conversations simultaneously. With a user-friendly interface, it allows businesses to create and customize AI assistants without any technical expertise.
ChatFlow
ChatFlow is a no-code AI chatbot builder aimed at helping businesses engage customers, automate support, and drive conversions. It leverages AI agents, a built-in knowledge base, analytics, and automation to power chatbots that answer queries, capture leads, and assist website visitors. The platform simplifies setup, requiring only a line of code to embed the chatbot, and offers features like styling, navigation links, AI configuration, widget previewing, and add-ons for extended functionality.
ChatFlow
ChatFlow is a no-code AI chatbot builder aimed at helping businesses engage customers, automate support, and drive conversions. It leverages AI agents, a built-in knowledge base, analytics, and automation to power chatbots that answer queries, capture leads, and assist website visitors. The platform simplifies setup, requiring only a line of code to embed the chatbot, and offers features like styling, navigation links, AI configuration, widget previewing, and add-ons for extended functionality.
ChatFlow
ChatFlow is a no-code AI chatbot builder aimed at helping businesses engage customers, automate support, and drive conversions. It leverages AI agents, a built-in knowledge base, analytics, and automation to power chatbots that answer queries, capture leads, and assist website visitors. The platform simplifies setup, requiring only a line of code to embed the chatbot, and offers features like styling, navigation links, AI configuration, widget previewing, and add-ons for extended functionality.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Genloop AI
Genloop is a platform that empowers enterprises to build, deploy, and manage custom, private large language models (LLMs) tailored to their business data and requirements — all with minimal development effort. It turns enterprise data into intelligent, conversational insights, allowing users to ask business questions in natural language and receive actionable analysis instantly. The platform enables organizations to confidently manage their data-driven decision-making by offering advanced fine-tuning, automation, and deployment tools. Businesses can transform their existing datasets into private AI assistants that deliver accurate insights, while maintaining complete security and compliance. Genloop’s focus is on bridging the gap between AI and enterprise data operations, providing a scalable, trustworthy, and adaptive solution for teams that want to leverage AI without extensive coding or infrastructure complexity.
Genloop AI
Genloop is a platform that empowers enterprises to build, deploy, and manage custom, private large language models (LLMs) tailored to their business data and requirements — all with minimal development effort. It turns enterprise data into intelligent, conversational insights, allowing users to ask business questions in natural language and receive actionable analysis instantly. The platform enables organizations to confidently manage their data-driven decision-making by offering advanced fine-tuning, automation, and deployment tools. Businesses can transform their existing datasets into private AI assistants that deliver accurate insights, while maintaining complete security and compliance. Genloop’s focus is on bridging the gap between AI and enterprise data operations, providing a scalable, trustworthy, and adaptive solution for teams that want to leverage AI without extensive coding or infrastructure complexity.
Genloop AI
Genloop is a platform that empowers enterprises to build, deploy, and manage custom, private large language models (LLMs) tailored to their business data and requirements — all with minimal development effort. It turns enterprise data into intelligent, conversational insights, allowing users to ask business questions in natural language and receive actionable analysis instantly. The platform enables organizations to confidently manage their data-driven decision-making by offering advanced fine-tuning, automation, and deployment tools. Businesses can transform their existing datasets into private AI assistants that deliver accurate insights, while maintaining complete security and compliance. Genloop’s focus is on bridging the gap between AI and enterprise data operations, providing a scalable, trustworthy, and adaptive solution for teams that want to leverage AI without extensive coding or infrastructure complexity.
Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
If you have any suggestions or questions, email us at hello@aitoolbook.ai