247 AI
Last Updated on: Nov 19, 2025
247 AI
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What is 247 AI?
247 AI is an award-winning customer experience (CX) management platform born from deep expertise in operating contact centers. It combines AI-powered automation with comprehensive contact center knowledge to deliver seamless, personalized CX across multiple channels. The platform helps global brands improve customer satisfaction, digital adoption, and revenue growth by enhancing both customer and agent experiences. With a strong focus on frictionless interactions, 247 AI enables businesses to deliver on their CX promise consistently and at scale.
Who can use 247 AI & how?
  • Customer Experience Leaders: Drive better engagement and satisfaction through AI-powered insights.
  • Contact Center Managers: Streamline operations and improve agent productivity with advanced tools.
  • Marketing Teams: Scale personalized AI-driven campaigns across digital and social channels.
  • Sales Teams: Boost conversion rates and sales lift by optimizing customer interactions.
  • Enterprises: Build cohesive omnichannel support experiences with reliable AI automation.

How to Use 247 AI?
  • Deploy the Platform: Integrate 247 AI across contact center channels and marketing platforms.
  • Leverage AI Tools: Use AI for agent training, customer engagement, and automation.
  • Launch Campaigns: Scale behavioral and demographic-targeted campaigns with programmatic ads.
  • Analyze & Optimize: Gain actionable CX insights to continuously improve outcomes.
What's so unique or special about 247 AI?
  • Contact Center Expertise: Built on over two decades of real-world operational knowledge.
  • AI-Driven Agent Training: Revolutionizes onboarding with cost-effective, efficient AI solutions.
  • Omnichannel Experience: Seamlessly connects digital, voice, chat, and social channels.
  • Award-Winning Platform: Recognized for excellence in customer service and contact center operations.
  • Data-Driven Campaigns: Enables personalized advertising with fine-grained data signals and optimization.
Things We Like
  • Proven success with major global brands and consistent recognition.
  • Combines AI and human expertise for superior customer support.
  • Offers tools for both customer engagement and agent enablement.
  • Supports personalized marketing campaigns across multiple digital ecosystems.
Things We Don't Like
  • Complexity may require dedicated resources for deployment and training.
  • Advanced AI features could have a learning curve for some users.
  • Primarily targets medium to large enterprise customers.
  • Integration with legacy systems might need additional customization.
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Popular Mention

FAQs

247 AI is an AI-powered CX management platform that enhances customer and agent experiences across contact center and marketing channels.
It uses generative AI to onboard agents quickly and cost-effectively with immersive, adaptive training.
Yes, it seamlessly integrates voice, chat, digital, and social channels for consistent experiences.
Yes, it enables programmatic, data-driven digital and social media campaigns to boost engagement.
Large enterprises and global brands across industries focused on customer service and engagement.

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Editorial Note

This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.

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