- Customer Experience Leaders: Drive better engagement and satisfaction through AI-powered insights.
- Contact Center Managers: Streamline operations and improve agent productivity with advanced tools.
- Marketing Teams: Scale personalized AI-driven campaigns across digital and social channels.
- Sales Teams: Boost conversion rates and sales lift by optimizing customer interactions.
- Enterprises: Build cohesive omnichannel support experiences with reliable AI automation.
How to Use 247 AI?
- Deploy the Platform: Integrate 247 AI across contact center channels and marketing platforms.
- Leverage AI Tools: Use AI for agent training, customer engagement, and automation.
- Launch Campaigns: Scale behavioral and demographic-targeted campaigns with programmatic ads.
- Analyze & Optimize: Gain actionable CX insights to continuously improve outcomes.
- Contact Center Expertise: Built on over two decades of real-world operational knowledge.
- AI-Driven Agent Training: Revolutionizes onboarding with cost-effective, efficient AI solutions.
- Omnichannel Experience: Seamlessly connects digital, voice, chat, and social channels.
- Award-Winning Platform: Recognized for excellence in customer service and contact center operations.
- Data-Driven Campaigns: Enables personalized advertising with fine-grained data signals and optimization.
- Proven success with major global brands and consistent recognition.
- Combines AI and human expertise for superior customer support.
- Offers tools for both customer engagement and agent enablement.
- Supports personalized marketing campaigns across multiple digital ecosystems.
- Complexity may require dedicated resources for deployment and training.
- Advanced AI features could have a learning curve for some users.
- Primarily targets medium to large enterprise customers.
- Integration with legacy systems might need additional customization.
Custom
Pricing information is not directly provided.
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Reviews
Rating Distribution
Average score
Popular Mention
November 22, 2025
A Powerful Enterprise CX Platform That Actually De
What problem did you solve with this AI?
We needed an AI system that could reduce customer-service overload, automate repetitive support requests, and maintain consistent quality across channels. 247.ai handled high-volume interactions without melting down like a cheap chatbot.
How has this AI helped you or your team?
It cut support workload drastically -- fewer escalations, faster response times, and way more consistency. Agents stopped drowning in tickets and could finally focus on complex issues instead of resetting passwords all day. Leadership also got clear visibility into conversational performance and deflection rates.
What did you love about it?
Omnichannel support that actually works (web, messaging, voice).
Strong intent recognition—it rarely misunderstands the user.
Customizable workflows that don’t require a CS PhD to maintain.
Great analytics with action-ready insights instead of vanity graphs.
Basically, it feels like a mature enterprise platform built for real traffic, not a weekend side-project bot.
What could be better or what annoyed you?
Setup has a learning curve—not painful, but definitely “read the docs” territory.
Enterprise-level pricing means your wallet might flinch before you do.
The interface could be more modern; parts of it feel like they were built before ChatGPT made AI cool again.
Any tips for the new user?
Spend time defining intents and fallback flows—your accuracy will skyrocket. Use their analytics religiously; it tells you exactly where customers drop off. Start small with one or two automations, prove value, then scale. Integrate it with your CRM early. it saves headaches later.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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