- Product Managers: Quickly identify and prioritize user feedback to guide product development.
- Customer Experience Teams: Monitor sentiment and detect issues impacting customer satisfaction.
- Support Teams: Tag and segment feedback to streamline case management and resolution.
- Marketing Professionals: Gain insights into customer preferences and pain points from diverse sources.
- Data Analysts: Leverage advanced dashboards and reports for in-depth feedback analysis.
How to Use Unwrap?
- Sign Up and Connect Feedback Channels: Integrate app reviews, surveys, tickets, and social media sources into Unwrap.
- Automate Feedback Categorization: Use AI to automatically cluster and tag feedback into meaningful groups.
- Monitor Anomalies and Trends: Receive alerts and dashboards highlighting shifts in customer sentiment or emerging issues.
- Collaborate and Act: Share insights across teams and link findings to workflows for prompt resolution and product updates.
- Zero-Shot Insights: Automatically detects unknown issues without requiring prior manual tagging or input.
- Multi-Source Feedback Integration: Combines public and private feedback from various platforms into one view.
- Real-Time Anomaly Detection: Quickly surfaces unexpected changes in feedback patterns to relevant teams.
- Advanced NLP Analytics: Performs thematic clustering and sentiment scoring with high precision.
- Actionable Dashboards & Alerts: Provides custom reports and notifications to drive timely decisions.
- Significantly reduces manual effort in feedback analysis.
- Integrates seamlessly with multiple feedback channels.
- Real-time alerts help catch critical issues early.
- Highly accurate AI-driven thematic and sentiment analysis.
- Some features may require training for optimal use.
- Complex integrations need initial setup effort.
- Dashboard customization can be overwhelming to new users.
- Primarily focused on customer feedback, limiting broader business applications.
Flexible
$ 24,000.00
SSO & Okta
User segmentation
HIPAA compliance
GDPR compliance
API access
Real-time alerts
Tailored onboarding
Feedback responder
PII removal
Multilingual support
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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