- Customer Success & Support Teams: Understand real-time customer sentiment and resolve issues quickly.
- Product Managers & UX Researchers: Discover the "why" behind feedback to drive product improvements.
- Marketing & Brand Teams: Capture Voice of Customer (VoC) insights aligned with brand tone and messaging.
- Retail, E-commerce & Hospitality: Engage customers across touchpoints and gather contextual insights.
- Data & Insights Analysts: Analyze trends and extract actionable intelligence from unstructured feedback.
How to Use Permut?
- Deploy Your AI Agent:Set up a brand-aligned agent trained on your tone, values, and policies.
- Integrate Your Systems:Connect CRM, POS, and data sources to provide context-rich conversations.
- Engage Customers Conversationally: Trigger real-time feedback via WhatsApp, SMS, calls, and more.
- Collect Deep Feedback: Replace static surveys with natural conversations for richer insights.
- Analyze & Act on Insights: Use real-time dashboards and automated reports to drive actions and improvements.
- AI-Trained on Your Brand: Agents reflect your brand voice, tone, and policy in every conversation.
- Conversational Feedback: Go beyond ratings and scores to understand the emotions and reasons behind customer opinions.
- Omnichannel Engagement: Reach customers where they are—via SMS, WhatsApp, calls, or more.
- Real-Time Insights Dashboard: Track NPS, CSAT, sentiment, and feedback trends as they happen.
- Automatic Reporting & Trend Detection: AI highlights what’s changing in customer perception without manual effort.
- 24/7 Multilingual Agents: Always-on agents that speak your customers’ language and never sleep.
- Highly Personalized Feedback Collection: Conversations feel human and emotionally intelligent.
- Omnichannel Engagement: Engage via SMS, WhatsApp, voice, and more.
- Brand-Aligned AI Agents: Ensure consistency in tone and policy across every touchpoint.
- Real-Time Trend Detection & Analytics: Immediate access to actionable insights.
- Initial Setup Can Be Complex: Requires brand training and integrations for best results.
- Premium Features Behind Paywall: Full capabilities may require enterprise-level pricing.
- Dependent on Data Quality: Clean CRM and POS data improve agent performance.
- Less Effective for Quick, Quantitative Polls: Better suited for qualitative insights.
Free
€ 0.00
50 credits
100 credit top-up: 49€
Non-customizable channels
Starter
€ 140.00
300 credits
100 credit top-up: 45€
Custom channel
Business
€ 390.00
1000 credits
100 credit top-up: 39€
Custom channel
Scale
€ 1,590.00
4000 credits
100 credit top-up: 35€
Custom channel
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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