Messenger AI
Last Updated on: Jan 4, 2026
Messenger AI
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What is Messenger AI?
Messenger.ai is a custom AI assistant from Mindbody designed to handle front desk operations for service businesses, providing 24/7 real-time customer service through text and webchat. Trained in your brand voice, it responds to questions, manages booking requests, flags complex issues for human follow-up, and follows up with new clients to sell packages and memberships automatically. The platform connects via SMS and Facebook Messenger for scheduling updates, mass texting, and relationship building, while unifying all client and staff communications in one dashboard and app. It eliminates missed calls, reduces phone tag, and transforms sales processes to boost revenue without extra staff.
Who can use Messenger AI & how?
  • Fitness Studios: Automate bookings and client follow-ups 24/7.
  • Wellness Businesses: Handle inquiries and sales in brand voice via text.
  • Salon Owners: Manage front desk without missing calls or opportunities.
  • Gym Operators: Send class updates and sell memberships automatically.
  • Service Providers: Unify communications across SMS and Facebook.

How to Use Messenger.ai?
  • Train the AI: Customize responses to match your brand voice and policies.
  • Connect Channels: Link SMS, Facebook Messenger, and booking systems.
  • Activate Automation: Enable 24/7 service, follow-ups, and mass texting.
  • Monitor Dashboard: Track conversations and flag human-needed cases.
What's so unique or special about Messenger AI?
  • Brand Voice Training: Responds naturally while flagging complex issues.
  • 24/7 Coverage: Handles bookings and questions anytime without staff.
  • Sales Automation: Follows up new clients to convert into packages.
  • Unified Dashboard: Manages all texts, chats, and staff comms centrally.
  • Multi-Channel Reach: Works via SMS, Facebook, and webchat seamlessly.
Things We Like
  • Provides peace of mind with constant front desk coverage.
  • Transforms sales by auto-following up every new client.
  • Unifies all communications in one easy dashboard.
  • Proven to reduce missed opportunities and phone tag.
Things We Don't Like
  • Requires initial training for perfect brand alignment.
  • Best for businesses already using Mindbody ecosystem.
  • Complex cases still need human intervention.
  • Mass texting limited by carrier compliance rules.
Photos & Videos
Screenshot 1
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Pricing
Paid

Starter

Contact Sales

Business management tools
Integrated payments
Branded website booking widgets
Listing on the Mindbody app
Basic reporting

Accelerate

Contact Sales

Everything in Starter, plus:
Powerful analytics & reporting
Room and resource management for scheduling spaces and rentals
Client Pick-a-Spot
Promo codes to offer limited-time discounts
Access to premium add-ons for customized growth

Ultimate

Contact Sales

Everything in Accelerate, plus:
Dynamic tools to grow your marketing lists
Automated email and text campaigns and templates
Built-in sales pipeline to manage and convert leads
Next-level analytics for client, growth, and retention insights
Increased message limits and lower rates on marketing emails and texts
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Popular Mention

FAQs

Messenger.ai is Mindbody's AI front desk assistant for 24/7 bookings and client service.
Yes, always available for questions, bookings, and follow-ups via text.
Yes, automatically follows up new clients to sell packages.
SMS, Facebook Messenger, and webchat for broad reach.
Through a unified dashboard and app tracking all interactions.

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