- Internal Knowledge Teams: Teams that want employees to access company policy, training manuals or HR documentation via conversational bots.
- Pre-Sales & Product Teams: Groups needing bots to answer product FAQs, generate leads or provide prospect education.
- Small Businesses & Start-ups: Entities without large support teams but still needing smart user assistance around documents or content.
- Content & Research Professionals: Teams wanting searchable interactive access to large collections of documents.
How to Use It?
- Define Your Data Sources: Upload your documents, FAQs, guides or content that the bot will train on.
- Configure the Bot: Use the interface to set the bot’s personality, scope, channel (e.g., website chat, Slack) and permissions.
- Deploy Across Channels: Embed the chatbot in your website, internal portal, Slack/MS Teams or support tool.
- Monitor & Improve: Track bot usage, question accuracy, update documentation/training data and refine responses.
- Scale & Expand: Add more documents, languages or integrate with backend systems (CRM, ticketing) as your needs grow.
- Training on your proprietary content: Unlike generic chatbots, it is built to work from your documents so the bot understands your business.
- Ease of deployment & embedding: Simple setup for non-technical teams to deploy conversational agents on websites or internal portals.
- Focus on support and knowledge automation: Provides conversational access to documentation, reducing manual lookup and improving user experience.
- Scalable for businesses of different sizes: Can serve small teams and larger organisations depending on document volume and user load.
- Makes knowledge bases conversational and searchable.
- Reduces support overhead and speeds response time.
- Non-technical teams can launch bots quickly.
- Embedding across channels broadens reach (internal/external).
- Supports continuous training/improvement of bot accuracy.
- Chatbot accuracy may depend heavily on quality and quantity of training data.
- For highly complex domain logic or multi-step workflows, may require integration with custom agents or backend systems.
- Some features (enterprise docs volume, multiple bots) may require higher pricing tier.
- Limited to primarily document-driven chatbots — less suited to full workflow automation or multi-modal interfaces.
Free
Free
1 DocsBots
50 Source Pages
100 Messages per month
1 Team users
Basic source types
Personal
$ 49.00
3 DocsBots
Source Pages: 5k
Messages per month: 5k
1 Team users
Zapier/Workflow automations
Slack integration
Basic analytics
GPT-5 support
Premium embedding models
Context boost
Chat with images
Chat history
5x daily free tool usage
Standard
$ 149.00
10 DocsBots
Source Pages: 15k
Messages per month: 15k
5 Team users
Help Scout integration
Conversation analytics
Question analytics
Conversation summaries & insights
Escalation ticket creation
Screenshots in widgets/Help Scout
Ticket source types
Train from images in HTML/Markdown
Duplicate bots
Glossary
Business
$ 499.00
100 DocsBots
Source Pages: 100k
Messages per month: 100k
10 Team users
Conversation topic reports
Conversation sentiment analysis
AI question reports
Unbranded chat widgets
Rate limiting
Priority support
SOC 2 Type II
GDPR compliance
Standard DPA
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Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Yes — you upload your documentation and the bot is trained on your own content.
No — it is designed to allow non-technical setup, though integrations may require some resources.
Yes — multi-channel deployment is supported including website chat, Slack, internal portals.
Yes — it can scale depending on document volume and usage, but large firms with complex workflows may need further customization.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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