Parloa
Last Updated on: Nov 19, 2025
Parloa
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AI Customer Service Assistant
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AI Workflow Management
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What is Parloa?
Parloa is an AI-powered customer experience platform that transforms customer conversations into lasting loyalty by delivering fast, precise, and personalized interactions at scale. Its AI agents manage millions of conversations across various industries and use cases, including scheduling, refunds, and product recommendations. The platform orchestrates the entire AI agent lifecycle, ensuring reliable and scalable deployment for high-volume, high-stakes environments. Parloa helps companies close the gap between their brands and customers by creating meaningful relationships that deepen over time, while emphasizing security, privacy, and compliance with certifications like ISO 27001 and HIPAA.
Who can use Parloa & how?
  • Customer Support Teams: Achieve faster resolutions and reduced workload with AI-driven assistance.
  • Sales & Retention Specialists: Build personalized experiences that increase engagement and loyalty.
  • Enterprises & High-Volume Businesses: Scale conversational AI safely and reliably.
  • Compliance Officers & Security Experts: Ensure data privacy with industry-standard certifications.
  • Product & Marketing Teams: Deliver tailored recommendations and improve customer satisfaction.

How to Use Parloa?
  • Deploy AI Agents: Implement AI-driven conversational agents across customer channels.
  • Customize Workflows: Build scalable AI solutions for scheduling, refunds, or recommendations.
  • Monitor Interaction Quality: Use analytics and reporting tools to optimize AI performance.
  • Ensure Compliance: Leverage built-in certifications for privacy and security standards.
What's so unique or special about Parloa?
  • Full AI Agent Lifecycle Management: From creation to deployment and optimization.
  • High Scalability: Handles millions of interactions quickly and precisely.
  • Industry-Leading Compliance: ISO 27001, SOC 2, PCI DSS, HIPAA certifications ensure data safety.
  • Proactive Customer Relationship Building: Turns reactive support into lasting loyalty.
  • Adaptable Across Industries: Designed for high-stakes and volume use cases.
Things We Like
  • Robust security and compliance certifications.
  • Scales to manage large volumes of conversations effortlessly.
  • Supports personalized AI-driven customer engagement.
  • Comprehensive lifecycle management for AI agents.
Things We Don't Like
  • May require specialized knowledge to fully leverage platform capabilities.
  • Potentially high costs for small businesses or startups.
  • Complexity in customization could need dedicated resources.
  • Primarily suited for medium to large enterprises.
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Custom

Pricing information is not directly provided.

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Popular Mention

FAQs

Parloa is an AI conversational platform enabling personalized, efficient, and compliant customer interactions at scale.
It uses AI agents to provide fast resolutions, personalized support, and meaningful customer relationships.
Yes, Parloa holds certifications including ISO 27001, SOC 2, PCI DSS, and HIPAA.
Yes, it is engineered for high scalability, managing millions of conversations rapidly.
It serves various industries requiring high-stakes, high-volume conversational AI solutions.

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