- Quality Assurance and Coaching Teams: For monitoring, scoring, and coaching agents based on conversation intelligence and automated insights.
- Operations & Workforce Managers: For tracking agent performance, automating after-call work, driving efficiency and scaling.
- Enterprise Automation Teams: For embedding conversational AI, virtual agents and workflow automation into existing systems.
- CIOs & Digital Transformation Teams: For organisations looking to upgrade legacy contact centre systems with AI-powered platforms.
How to Use It?
- Onboard & Integrate: Connect the Cresta platform with your contact centre channels, CRM, telephony, chat and analytics systems.
- Train with Your Data: Feed conversation transcripts, agent behaviours, KPIs and business-rules into the platform so it can build contextual models.
- Configure Use Cases: Define real-time agent assist, virtual agent automation, quality management workflows, coaching rules or conversational analytics.
- Deploy & Monitor: Launch the AI-assisted workflows, agent prompts, virtual/or human agents and track performance through dashboards.
- Iterate & Optimise: Use conversation intelligence to reveal trends, behaviour gaps, coaching needs and refine models, prompts and workflows.
- Scale & Expand: Extend the use to more agents, channels (voice, chat), geographies, languages and integrate further into enterprise systems.
- Tailored AI Models: Models are trained on each organisation’s data so the insights, prompts and automation are specific to that business and context.
- Real-Time Agent Guidance: Rather than just post-hoc analytics, Cresta offers real-time voice or chat prompts to agents during live interactions.
- Unified Human + AI Agent Platform: Supports both human agents (with AI support) and AI virtual agents in the same system, enabling mixed-agent scenarios.
- No-Code Deployment: Business users can define rules, review insights and deploy workflows without heavy engineering overhead.
- Proven at Scale: Deployed in large enterprise contact centres with measurable outcomes like cost reduction, improved NPS and revenue lift.
- Enterprise-grade Security & Integration: Built for large and regulated organisations, supporting integrations across telephony, CRM, analytics and workforce systems.
- Strong alignment with real contact centre workflows and agent support rather than just back-office automation
- Real-time assistance and coaching features help agents perform better live
- Customised models per client improve relevance and outcomes
- Support for both human and AI agents within one platform offers flexibility
- Focus on performance metrics (handle time, conversion, CSAT) makes business value clear
- Rapid funding and growth signal strong market validation
- Designed primarily for large-scale contact centres and may be overkill for smaller operations
- Implementation may require significant integration and data-preparation effort
- Training and fine-tuning to business-specific data may extend time-to-value
- Pricing details for smaller teams are less transparent and may be higher-tier
- While real-time AI is powerful, quality depends heavily on data input, agent adoption and ecosystem maturity
Custom
Custom Pricing.
Proud of the love you're getting? Show off your AI Toolbook reviews—then invite more fans to share the love and build your credibility.
Add an AI Toolbook badge to your site—an easy way to drive followers, showcase updates, and collect reviews. It's like a mini 24/7 billboard for your AI.
Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Yes, the platform supports multiple channels including voice and chat and can deliver consistent performance across them.
Yes, one of its key features is real-time agent prompts, knowledge assists and conversational guidance during interactions.
Yes, the platform supports both human-agent augmentation and full AI virtual-agent automation scenarios.
Yes, Cresta emphasises training models on your own data to tailor the system to your business, domain, language and context.
Users have reported improvements in agent efficiency, reductions in handle time, higher conversions, improved CSAT/NPS and significant cost savings.
Similar AI Tools
SalesTarget
SalesTarget.ai is an all-in-one AI-powered outreach & lead generation platform built to help B2B sales and marketing teams streamline prospecting, automate email campaigns, and manage pipelines through a unified system. It combines a large database of verified leads, cold email tools, email deliverability features, and CRM capabilities so users can find, contact, and convert ideal clients more efficiently. It also includes a “Copilot” assistant to help write messages, suggest leads, and improve campaign strategy.
SalesTarget
SalesTarget.ai is an all-in-one AI-powered outreach & lead generation platform built to help B2B sales and marketing teams streamline prospecting, automate email campaigns, and manage pipelines through a unified system. It combines a large database of verified leads, cold email tools, email deliverability features, and CRM capabilities so users can find, contact, and convert ideal clients more efficiently. It also includes a “Copilot” assistant to help write messages, suggest leads, and improve campaign strategy.
SalesTarget
SalesTarget.ai is an all-in-one AI-powered outreach & lead generation platform built to help B2B sales and marketing teams streamline prospecting, automate email campaigns, and manage pipelines through a unified system. It combines a large database of verified leads, cold email tools, email deliverability features, and CRM capabilities so users can find, contact, and convert ideal clients more efficiently. It also includes a “Copilot” assistant to help write messages, suggest leads, and improve campaign strategy.
Wonderchat
Wonderchat is an AI-powered chatbot platform designed to help businesses create intelligent, customizable, and human-like chatbots for their websites. With a no-code setup, Wonderchat allows users to build and deploy AI agents trained on their own website content, documents, and help center articles. This enables businesses to provide instant, 24/7 support to their customers, automate repetitive tasks, and enhance user engagement without the need for extensive technical expertise.
Wonderchat
Wonderchat is an AI-powered chatbot platform designed to help businesses create intelligent, customizable, and human-like chatbots for their websites. With a no-code setup, Wonderchat allows users to build and deploy AI agents trained on their own website content, documents, and help center articles. This enables businesses to provide instant, 24/7 support to their customers, automate repetitive tasks, and enhance user engagement without the need for extensive technical expertise.
Wonderchat
Wonderchat is an AI-powered chatbot platform designed to help businesses create intelligent, customizable, and human-like chatbots for their websites. With a no-code setup, Wonderchat allows users to build and deploy AI agents trained on their own website content, documents, and help center articles. This enables businesses to provide instant, 24/7 support to their customers, automate repetitive tasks, and enhance user engagement without the need for extensive technical expertise.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Wibe
Wibe.ai is an AI-powered communication platform that enhances client acquisition and support through 24/7 virtual receptionists, outbound outreach campaigns, and multi-channel messaging. It integrates live agents with AI to ensure timely responses via phone, chat, SMS, and social media, streamlining lead screening, intake, and appointment scheduling. Wibe.ai is designed to help businesses never miss a client interaction, providing seamless CRM integration and actionable insights.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Forethought
Forethought is an enterprise-grade AI platform that empowers customer service and support teams with fully agentic AI agents capable of reasoning, decision-making, and real-time action. The system leverages past tickets and help center data to deliver accurate, personalized support experiences from day one. Forethought’s multi-agent architecture collaborates along the customer journey—identifying, solving, classifying, and supporting issues instantly. The platform uncovers actionable insights from support interactions, automates ticket classification, offers omnichannel coverage (chat, email, voice), and provides agents with intelligent suggestions through an integrated AI copilot, all designed for scalable customer support.
Artisan
Artisan is an AI-powered outbound sales platform designed to streamline and automate the entire outbound sales process with AI employees, including its flagship AI BDR, Ava. The platform consolidates all essential outbound tools into a sleek, intuitive interface to help sales teams increase efficiency and focus on building real customer relationships. Artisan offers features such as prospect research across multiple channels, email and LinkedIn outreach automation, lead generation from an extensive B2B database with over 300 million contacts, and intent signal analysis to prioritize high-potential leads. Its automation covers workflow building, email deliverability optimization, and hyper-personalized multi-channel messaging sequences.
Artisan
Artisan is an AI-powered outbound sales platform designed to streamline and automate the entire outbound sales process with AI employees, including its flagship AI BDR, Ava. The platform consolidates all essential outbound tools into a sleek, intuitive interface to help sales teams increase efficiency and focus on building real customer relationships. Artisan offers features such as prospect research across multiple channels, email and LinkedIn outreach automation, lead generation from an extensive B2B database with over 300 million contacts, and intent signal analysis to prioritize high-potential leads. Its automation covers workflow building, email deliverability optimization, and hyper-personalized multi-channel messaging sequences.
Artisan
Artisan is an AI-powered outbound sales platform designed to streamline and automate the entire outbound sales process with AI employees, including its flagship AI BDR, Ava. The platform consolidates all essential outbound tools into a sleek, intuitive interface to help sales teams increase efficiency and focus on building real customer relationships. Artisan offers features such as prospect research across multiple channels, email and LinkedIn outreach automation, lead generation from an extensive B2B database with over 300 million contacts, and intent signal analysis to prioritize high-potential leads. Its automation covers workflow building, email deliverability optimization, and hyper-personalized multi-channel messaging sequences.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Clay
Clay is a powerful go-to-market (GTM) data and AI platform that centralizes and enriches sales and marketing data from over 150 providers, enabling teams to act with precision and speed. It offers enriched leads, intent signals, and AI-led research to identify new prospects, score accounts, and personalize outreach efforts. Clay’s flexible workflows allow users to automate complex GTM processes without engineering, streamline data formatting, and update tools like CRMs and email sequencers in real time. Designed for scale, Clay integrates seamlessly with existing systems to empower GTM teams to be faster, more strategic, and highly creative.
Clay
Clay is a powerful go-to-market (GTM) data and AI platform that centralizes and enriches sales and marketing data from over 150 providers, enabling teams to act with precision and speed. It offers enriched leads, intent signals, and AI-led research to identify new prospects, score accounts, and personalize outreach efforts. Clay’s flexible workflows allow users to automate complex GTM processes without engineering, streamline data formatting, and update tools like CRMs and email sequencers in real time. Designed for scale, Clay integrates seamlessly with existing systems to empower GTM teams to be faster, more strategic, and highly creative.
Clay
Clay is a powerful go-to-market (GTM) data and AI platform that centralizes and enriches sales and marketing data from over 150 providers, enabling teams to act with precision and speed. It offers enriched leads, intent signals, and AI-led research to identify new prospects, score accounts, and personalize outreach efforts. Clay’s flexible workflows allow users to automate complex GTM processes without engineering, streamline data formatting, and update tools like CRMs and email sequencers in real time. Designed for scale, Clay integrates seamlessly with existing systems to empower GTM teams to be faster, more strategic, and highly creative.
247 AI
247 AI is an award-winning customer experience (CX) management platform born from deep expertise in operating contact centers. It combines AI-powered automation with comprehensive contact center knowledge to deliver seamless, personalized CX across multiple channels. The platform helps global brands improve customer satisfaction, digital adoption, and revenue growth by enhancing both customer and agent experiences. With a strong focus on frictionless interactions, 247 AI enables businesses to deliver on their CX promise consistently and at scale.
247 AI
247 AI is an award-winning customer experience (CX) management platform born from deep expertise in operating contact centers. It combines AI-powered automation with comprehensive contact center knowledge to deliver seamless, personalized CX across multiple channels. The platform helps global brands improve customer satisfaction, digital adoption, and revenue growth by enhancing both customer and agent experiences. With a strong focus on frictionless interactions, 247 AI enables businesses to deliver on their CX promise consistently and at scale.
247 AI
247 AI is an award-winning customer experience (CX) management platform born from deep expertise in operating contact centers. It combines AI-powered automation with comprehensive contact center knowledge to deliver seamless, personalized CX across multiple channels. The platform helps global brands improve customer satisfaction, digital adoption, and revenue growth by enhancing both customer and agent experiences. With a strong focus on frictionless interactions, 247 AI enables businesses to deliver on their CX promise consistently and at scale.
Skai
Skai is an omnichannel commerce media platform designed to unify data and marketing execution across publishers, retailers, and digital channels. It consolidates media data, first-party data, and commerce data into a single platform that provides actionable insights, enabling brands and marketers to make smarter, data-driven decisions. Skai empowers marketing teams to manage retail media, search, and social campaigns seamlessly while optimizing operational efficiencies with tools like ticketing automation and revenue recovery. Its AI-powered agent, Celeste, offers proactive insights and recommendations to accelerate growth and improve campaign performance.
Skai
Skai is an omnichannel commerce media platform designed to unify data and marketing execution across publishers, retailers, and digital channels. It consolidates media data, first-party data, and commerce data into a single platform that provides actionable insights, enabling brands and marketers to make smarter, data-driven decisions. Skai empowers marketing teams to manage retail media, search, and social campaigns seamlessly while optimizing operational efficiencies with tools like ticketing automation and revenue recovery. Its AI-powered agent, Celeste, offers proactive insights and recommendations to accelerate growth and improve campaign performance.
Skai
Skai is an omnichannel commerce media platform designed to unify data and marketing execution across publishers, retailers, and digital channels. It consolidates media data, first-party data, and commerce data into a single platform that provides actionable insights, enabling brands and marketers to make smarter, data-driven decisions. Skai empowers marketing teams to manage retail media, search, and social campaigns seamlessly while optimizing operational efficiencies with tools like ticketing automation and revenue recovery. Its AI-powered agent, Celeste, offers proactive insights and recommendations to accelerate growth and improve campaign performance.
MyWorker.AI
MyWorker.ai is an innovative AI-powered platform that deploys digital workers to automate sales processes, transforming how teams handle lead generation and outreach. It features Alex the AI SDR, which scouts high-quality leads, conducts research, and initiates personalized outreach without the costs or rejections of human SDRs. Users simply scan their website and input campaign details for the AI to generate customer profiles, craft professional emails in their unique tone, and manage busywork tasks. The platform ensures high email deliverability with dedicated domains, automatic warm-up, and adaptive sending to avoid spam filters. Coming soon, a Voice AI agent will enhance customer interactions 24/7, while integrations like Zapier and future CRM/LinkedIn tools provide real-time insights and seamless pipeline management. Available around the clock, MyWorker.ai boosts sales productivity by handling repetitive tasks, allowing focus on high-impact activities.
MyWorker.AI
MyWorker.ai is an innovative AI-powered platform that deploys digital workers to automate sales processes, transforming how teams handle lead generation and outreach. It features Alex the AI SDR, which scouts high-quality leads, conducts research, and initiates personalized outreach without the costs or rejections of human SDRs. Users simply scan their website and input campaign details for the AI to generate customer profiles, craft professional emails in their unique tone, and manage busywork tasks. The platform ensures high email deliverability with dedicated domains, automatic warm-up, and adaptive sending to avoid spam filters. Coming soon, a Voice AI agent will enhance customer interactions 24/7, while integrations like Zapier and future CRM/LinkedIn tools provide real-time insights and seamless pipeline management. Available around the clock, MyWorker.ai boosts sales productivity by handling repetitive tasks, allowing focus on high-impact activities.
MyWorker.AI
MyWorker.ai is an innovative AI-powered platform that deploys digital workers to automate sales processes, transforming how teams handle lead generation and outreach. It features Alex the AI SDR, which scouts high-quality leads, conducts research, and initiates personalized outreach without the costs or rejections of human SDRs. Users simply scan their website and input campaign details for the AI to generate customer profiles, craft professional emails in their unique tone, and manage busywork tasks. The platform ensures high email deliverability with dedicated domains, automatic warm-up, and adaptive sending to avoid spam filters. Coming soon, a Voice AI agent will enhance customer interactions 24/7, while integrations like Zapier and future CRM/LinkedIn tools provide real-time insights and seamless pipeline management. Available around the clock, MyWorker.ai boosts sales productivity by handling repetitive tasks, allowing focus on high-impact activities.
Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
If you have any suggestions or questions, email us at hello@aitoolbook.ai