- Customer Support Teams: Deflect repetitive tickets, resolve multi-step issues, and escalate seamlessly when needed.
- Ecommerce & Subscriptions: Look up orders, manage addresses, and handle returns with connected systems.
- SaaS & Product Teams: Integrate knowledge bases and APIs to troubleshoot, provision, and update accounts.
- Enterprise & Operations: Enforce security guardrails, audit actions, and maintain compliance across workflows.
- Agencies & SMBs: Launch branded agents quickly without engineering resources.
How to Use Chatbase?
- Build & Configure: Train on business data, define tools/actions, and set escalation rules.
- Connect Systems: Sync real-time data from CRMs, order tools, and internal APIs for actions.
- Deploy Across Channels: Add to website widgets, Slack, WhatsApp, Messenger, and more.
- Refine & Optimize: Analyze conversations, iterate prompts, and improve performance over time.
- Actionable Agents: Securely read data and take actions inside connected systems.
- Enterprise Guardrails: Policy controls prevent off-topic or unsafe responses.
- Model Flexibility: Compare models and configurations for the best fit.
- Smart Escalation: Natural-language rules for handing off complex cases to humans.
- Advanced Analytics: Detailed reporting to optimize answers, flows, and outcomes.
- End-to-end agent lifecycle from training to deployment and analytics.
- Security-first approach with SOC 2 Type II and GDPR compliance.
- Cross-channel support for web, Slack, WhatsApp, and more.
- Tool-use framework that enables real resolution, not just answers.
- Quality depends on well-structured knowledge and careful action design.
- Initial integrations may require coordination across teams.
- Complex enterprise workflows take iteration to perfect.
- Guardrail tuning can be an ongoing task as use cases expand.
Free
$ 0.00
100 message credits/month
1 Al agent
1 Al Action per Al agent
400 KB per Al agent
1 seat
Integrations
API access
Embed on unlimited websites
Limit of 10 links to train on
Hobby
$ 40.00
Access to advanced models
2,000 message credits/month
1 Al agent
5 Al Actions per Al agent
40 MB per Al agent
Unlimited links to train on
Basic analytics
Standard
$ 150.00
12,000 message credits/month
2 Al agents
10 Al Actions per Al agent
3 seats
Pro
$ 500.00
40,000 message credits/month
3 Al agents
15 Al Actions per Al agent
5+ seats
Advanced analytics
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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