- Agent/Employee Engagement Teams: Those looking to improve agent experience, retention, scheduling flexibility, self-service and performance transparency.
- Enterprises with Omnichannel Customer Service: Organisations that handle voice, chat, social, email and want unified analytics and insight across all interactions.
- Technology/Automation Teams: IT or tech-ops professionals integrating contact-centre systems, analytics, and dashboards with existing telephony, CRM and WFM platforms.
How to Use It?
- Initial Assessment & Onboarding: Evaluate your contact-centre workflows, agent volumes, interaction channels and objectives, and onboard the Calabrio platform accordingly.
- Configure Forecasting & Scheduling: Use the workforce-management module to set up forecasting based on historical data, schedule agents, manage intraday changes, and enable self-service scheduling for agents.
- Deploy Interaction Analytics: Collect and analyze voice, chat and other interaction data using the conversation-intelligence module—extract sentiment, identify trends, pinpoint coaching opportunities.
- Implement Quality & Performance Management: Set up quality monitoring workflows, dashboards for agent performance, combine WFM data and quality data to get unified views.
- Agent Engagement & Self-Service Tools: Provide portals for agents to view schedules, trade shifts, request changes, track performance and engage with feedback/coaching.
- Monitor, Iterate & Scale: Use the dashboard insights to identify bottlenecks or inefficiencies, refine scheduling, training and operations, expand support across channels and geographies.
- Unified Platform for Workforce + Conversation Intelligence: Instead of isolated tools, Calabrio bundles workforce management, scheduling, quality monitoring and interaction analytics into a single suite, giving a comprehensive view of both agent and customer experience.
- Built-For-Service Environments Focus: The tool is tailored for contact-centres and high-volume service operations, with special features for forecasting, intraday management, agent self-service, and performance optimisation.
- Agent-Centric and Engagement-Focused: Beyond simply scheduling and monitoring, there’s emphasis on agent experience — self-service tools, engagement dashboards, empowerment and retention, not just enforcement.
- Analytics and AI Built Into Core: The platform uses analytics and AI not as add-ons but core components (e.g., sentiment analysis, trending topics, auto quality monitoring) to turn interaction data into actionable insights.
- Strong integration of workforce management and conversational analytics.
- Focus on both employee engagement and customer outcomes.
- Agent self-service and modern scheduling features help improve retention.
- Analytics-driven insights enable more proactive operations rather than reactive.
- Designed for large-scale service operations with multiple channels and metrics.
- Might be more feature-heavy and complex than what smaller or simpler contact operations require.
- Implementation may require significant setup—historical data, integration with telephony/CRM, change management.
- Because it covers many modules, the user learning curve and adoption effort may be non-trivial.
- Cost may be significant for smaller organisations or those with limited staffing/interaction volumes.
Custom
Custom Pricing.
Proud of the love you're getting? Show off your AI Toolbook reviews—then invite more fans to share the love and build your credibility.
Add an AI Toolbook badge to your site—an easy way to drive followers, showcase updates, and collect reviews. It's like a mini 24/7 billboard for your AI.
Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Yes, it handles interactions across voice, chat, email and other channels and brings them into unified analytics and workforce tools.
Yes, the platform includes self-service scheduling tools allowing agents to view, request changes, trade shifts and manage availability.
Yes — the platform provides interaction analytics including sentiment, trending topics, agent behaviour analysis, quality scoring and more.
Yes — one of the value propositions is connecting workforce, quality and performance data into unified dashboards and workflows.
While possible, it is best suited for contact centres with more complex needs (multiple channels, large volumes, scheduling/staffing optimisation).
Similar AI Tools
Weavy API
Weavy is an embedded collaboration platform that enables developers to seamlessly integrate real-time messaging, AI copilots, file sharing, activity feeds, and more into their applications. Designed to enhance user engagement and streamline workflows, Weavy provides pre-built components and APIs that accelerate development and reduce the need for extensive in-house infrastructure.
Weavy API
Weavy is an embedded collaboration platform that enables developers to seamlessly integrate real-time messaging, AI copilots, file sharing, activity feeds, and more into their applications. Designed to enhance user engagement and streamline workflows, Weavy provides pre-built components and APIs that accelerate development and reduce the need for extensive in-house infrastructure.
Weavy API
Weavy is an embedded collaboration platform that enables developers to seamlessly integrate real-time messaging, AI copilots, file sharing, activity feeds, and more into their applications. Designed to enhance user engagement and streamline workflows, Weavy provides pre-built components and APIs that accelerate development and reduce the need for extensive in-house infrastructure.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
Chatbase
Chatbase is a customer support AI platform for building, deploying, and improving agents that resolve real issues across web, chat apps, and internal systems. Teams ground an agent on business data, define safe actions it can take, and connect tools like CRMs or order systems so it can fetch details and perform tasks securely. The platform emphasizes simplicity, security, and guardrails, including SOC 2 Type II and GDPR compliance. Agents handle complex queries, escalate to humans when needed, and learn over time through analytics and iteration. With multilingual support and cross‑channel deployment, Chatbase delivers fast resolutions while improving operational outcomes.
HubWise.AI
HubWise.ai is an AI-powered knowledge management and collaboration platform built to capture, share, and utilize organizational insights efficiently. Designed for industries like construction and operations, it focuses on preventing recurring issues by connecting the right feedback to the right teams. The platform enables organizations to leverage collective intelligence, providing a centralized hub for lessons learned, best practices, and innovative solutions. With HubWise.ai, teams can close the feedback loop, promote smarter decision-making, and ensure continuous learning across sites and departments.
HubWise.AI
HubWise.ai is an AI-powered knowledge management and collaboration platform built to capture, share, and utilize organizational insights efficiently. Designed for industries like construction and operations, it focuses on preventing recurring issues by connecting the right feedback to the right teams. The platform enables organizations to leverage collective intelligence, providing a centralized hub for lessons learned, best practices, and innovative solutions. With HubWise.ai, teams can close the feedback loop, promote smarter decision-making, and ensure continuous learning across sites and departments.
HubWise.AI
HubWise.ai is an AI-powered knowledge management and collaboration platform built to capture, share, and utilize organizational insights efficiently. Designed for industries like construction and operations, it focuses on preventing recurring issues by connecting the right feedback to the right teams. The platform enables organizations to leverage collective intelligence, providing a centralized hub for lessons learned, best practices, and innovative solutions. With HubWise.ai, teams can close the feedback loop, promote smarter decision-making, and ensure continuous learning across sites and departments.
ClienTask
ClienTask is a modern AI-powered client management tool that streamlines the way businesses handle client communication, tasks, and data organization. Designed for agencies, small to medium-sized businesses, and professionals, it centralizes client profiles, project tracking, and messaging—all within an intuitive platform. By offering automated workflows, customizable dashboards, and integrated billing and scheduling, ClienTask reduces administrative overhead and ensures teams never miss an important update. With its user-friendly interface and scalability, ClienTask empowers teams to focus more on building client relationships and less on repetitive manual tasks.
ClienTask
ClienTask is a modern AI-powered client management tool that streamlines the way businesses handle client communication, tasks, and data organization. Designed for agencies, small to medium-sized businesses, and professionals, it centralizes client profiles, project tracking, and messaging—all within an intuitive platform. By offering automated workflows, customizable dashboards, and integrated billing and scheduling, ClienTask reduces administrative overhead and ensures teams never miss an important update. With its user-friendly interface and scalability, ClienTask empowers teams to focus more on building client relationships and less on repetitive manual tasks.
ClienTask
ClienTask is a modern AI-powered client management tool that streamlines the way businesses handle client communication, tasks, and data organization. Designed for agencies, small to medium-sized businesses, and professionals, it centralizes client profiles, project tracking, and messaging—all within an intuitive platform. By offering automated workflows, customizable dashboards, and integrated billing and scheduling, ClienTask reduces administrative overhead and ensures teams never miss an important update. With its user-friendly interface and scalability, ClienTask empowers teams to focus more on building client relationships and less on repetitive manual tasks.
Double
Double is a remote staffing platform that connects businesses with dedicated virtual assistants specialized in operations, customer support, and administrative tasks. The service pairs companies with skilled professionals who act as an extension of their team, handling day-to-day operational work to save time and increase productivity. Double emphasizes personalized matching, ongoing support, and integration into clients’ workflows to ensure seamless collaboration. Their virtual assistants can manage emails, calendar scheduling, customer interactions, and various administrative duties, enabling business leaders to focus on higher-value activities without hiring full-time staff.
Double
Double is a remote staffing platform that connects businesses with dedicated virtual assistants specialized in operations, customer support, and administrative tasks. The service pairs companies with skilled professionals who act as an extension of their team, handling day-to-day operational work to save time and increase productivity. Double emphasizes personalized matching, ongoing support, and integration into clients’ workflows to ensure seamless collaboration. Their virtual assistants can manage emails, calendar scheduling, customer interactions, and various administrative duties, enabling business leaders to focus on higher-value activities without hiring full-time staff.
Double
Double is a remote staffing platform that connects businesses with dedicated virtual assistants specialized in operations, customer support, and administrative tasks. The service pairs companies with skilled professionals who act as an extension of their team, handling day-to-day operational work to save time and increase productivity. Double emphasizes personalized matching, ongoing support, and integration into clients’ workflows to ensure seamless collaboration. Their virtual assistants can manage emails, calendar scheduling, customer interactions, and various administrative duties, enabling business leaders to focus on higher-value activities without hiring full-time staff.
Callpod
Callpod AI is a voice-first automation platform that enables businesses to deploy AI-driven phone agents which answer calls, book appointments, handle support enquiries and route more complex issues to humans. It emphasises 24/7 availability, multilingual support (30+ languages) and integration with existing telephony and business systems. The product is designed for organisations that want to automate high-volume phone interactions without building extensive voice-bot infrastructure. Key features include natural-language voice agents, inbound/outbound call handling, knowledge-base integration, CRM and calendar linking, plus dashboards to monitor call metrics and agent performance.
Callpod
Callpod AI is a voice-first automation platform that enables businesses to deploy AI-driven phone agents which answer calls, book appointments, handle support enquiries and route more complex issues to humans. It emphasises 24/7 availability, multilingual support (30+ languages) and integration with existing telephony and business systems. The product is designed for organisations that want to automate high-volume phone interactions without building extensive voice-bot infrastructure. Key features include natural-language voice agents, inbound/outbound call handling, knowledge-base integration, CRM and calendar linking, plus dashboards to monitor call metrics and agent performance.
Callpod
Callpod AI is a voice-first automation platform that enables businesses to deploy AI-driven phone agents which answer calls, book appointments, handle support enquiries and route more complex issues to humans. It emphasises 24/7 availability, multilingual support (30+ languages) and integration with existing telephony and business systems. The product is designed for organisations that want to automate high-volume phone interactions without building extensive voice-bot infrastructure. Key features include natural-language voice agents, inbound/outbound call handling, knowledge-base integration, CRM and calendar linking, plus dashboards to monitor call metrics and agent performance.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Observe AI
Observe.AI is a conversational-intelligence and voice-AI platform geared for enterprise contact centres. It enables companies to analyse 100 % of customer interactions (voice, chat, email), automate quality assurance, provide real-time agent assistance, deploy AI agents for customer journeys, and extract operational insights at scale. The platform emphasises enterprise-grade security, multilingual capabilities, real-time and post-interaction workflows, and integrations with contact-centre systems and business intelligence.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Attio
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and business builders who want to execute revenue strategies with precision. It offers a highly flexible data model that adapts to each business’s unique workflows rather than forcing businesses to adapt to the CRM. Attio integrates seamlessly with multiple data sources, including email, calendar, billing, customer support, and product data, creating a unified, real-time source of truth. The platform features powerful automation engines for complex processes, AI-driven research agents for lead prospecting and routing, and advanced reporting tools that generate deep business insights instantly. It is built for scale, handling millions of records with low latency, and follows robust security and compliance standards such as GDPR, CCPA, and ISO certifications.
Mployee Me
Mployee is an AI-powered employee management and engagement platform designed to streamline HR processes and improve workplace productivity. It centralizes workforce data, communication, and task tracking in one intuitive dashboard. With built-in automation for leave management, performance tracking, payroll insights, and employee communication, Mployee helps HR teams operate efficiently. The platform leverages AI-driven analytics to predict trends in engagement, attrition, and performance, enabling organizations to make smarter workforce decisions.
Mployee Me
Mployee is an AI-powered employee management and engagement platform designed to streamline HR processes and improve workplace productivity. It centralizes workforce data, communication, and task tracking in one intuitive dashboard. With built-in automation for leave management, performance tracking, payroll insights, and employee communication, Mployee helps HR teams operate efficiently. The platform leverages AI-driven analytics to predict trends in engagement, attrition, and performance, enabling organizations to make smarter workforce decisions.
Mployee Me
Mployee is an AI-powered employee management and engagement platform designed to streamline HR processes and improve workplace productivity. It centralizes workforce data, communication, and task tracking in one intuitive dashboard. With built-in automation for leave management, performance tracking, payroll insights, and employee communication, Mployee helps HR teams operate efficiently. The platform leverages AI-driven analytics to predict trends in engagement, attrition, and performance, enabling organizations to make smarter workforce decisions.
Clientli
Clientli by Leania AI is an AI-powered client communication and workflow automation platform designed for service-based businesses, consultants, and agencies. It centralizes client management, automates updates, and ensures seamless communication across every stage of a client’s journey — from onboarding to feedback collection. By integrating smart workflows and AI-driven insights, Clientli helps teams nurture relationships, improve retention, and save time through automated engagement. The platform also manages documentation, task tracking, and personalized messaging to streamline professional service delivery.
Clientli
Clientli by Leania AI is an AI-powered client communication and workflow automation platform designed for service-based businesses, consultants, and agencies. It centralizes client management, automates updates, and ensures seamless communication across every stage of a client’s journey — from onboarding to feedback collection. By integrating smart workflows and AI-driven insights, Clientli helps teams nurture relationships, improve retention, and save time through automated engagement. The platform also manages documentation, task tracking, and personalized messaging to streamline professional service delivery.
Clientli
Clientli by Leania AI is an AI-powered client communication and workflow automation platform designed for service-based businesses, consultants, and agencies. It centralizes client management, automates updates, and ensures seamless communication across every stage of a client’s journey — from onboarding to feedback collection. By integrating smart workflows and AI-driven insights, Clientli helps teams nurture relationships, improve retention, and save time through automated engagement. The platform also manages documentation, task tracking, and personalized messaging to streamline professional service delivery.
Mercor
Mercor is a specialized platform connecting top-tier remote experts with AI-related projects and roles across various domains such as legal, investment banking, management consulting, software engineering, and academic research. It offers a curated marketplace where professionals with deep expertise can find freelance and contract opportunities with competitive pay and daily payouts. Mercor supports AI-driven productivity by matching skilled talent to complex projects, facilitating research collaborations, and advancing innovation across industries like finance, law, software, and medical research. The platform emphasizes high-quality talent acquisition to accelerate AI development and application worldwide.
Mercor
Mercor is a specialized platform connecting top-tier remote experts with AI-related projects and roles across various domains such as legal, investment banking, management consulting, software engineering, and academic research. It offers a curated marketplace where professionals with deep expertise can find freelance and contract opportunities with competitive pay and daily payouts. Mercor supports AI-driven productivity by matching skilled talent to complex projects, facilitating research collaborations, and advancing innovation across industries like finance, law, software, and medical research. The platform emphasizes high-quality talent acquisition to accelerate AI development and application worldwide.
Mercor
Mercor is a specialized platform connecting top-tier remote experts with AI-related projects and roles across various domains such as legal, investment banking, management consulting, software engineering, and academic research. It offers a curated marketplace where professionals with deep expertise can find freelance and contract opportunities with competitive pay and daily payouts. Mercor supports AI-driven productivity by matching skilled talent to complex projects, facilitating research collaborations, and advancing innovation across industries like finance, law, software, and medical research. The platform emphasizes high-quality talent acquisition to accelerate AI development and application worldwide.
Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
If you have any suggestions or questions, email us at hello@aitoolbook.ai