- Contact Center Managers: Automate QA and coaching for agent performance gains.
- CX Leaders: Gain real-time insights from 100% customer interactions.
- Service Agents: Access AI guidance for next-best actions and dispositions.
- Business Analysts: Unlock revenue drivers via product and customer analytics.
- Onboarding Teams: Cut training time 50% with omniscient AI support.
How to Use thelevel.ai?
- Integrate Channels: Connect voice, chat, email for full interaction coverage.
- Set Up QA Scorecards: Customize automation for impartial monitoring.
- Activate Virtual Agents: Deploy for self-service and real-time assistance.
- Analyze Insights: Review dashboards for coaching and business decisions.
- End-to-End CX Platform: Unifies QA, VoC, and agents with generative AI.
- 100% Auto QA Accuracy: Transparent scoring on every interaction securely.
- Real-Time Agent Empowerment: Coaching, dispositions, and upsell prompts.
- Proactive Business Intelligence: Surfaces trends, anomalies from all data.
- Enterprise Security Focus: Built ground-up for trust in regulated industries.
- Automates QA fully for objective, scalable monitoring.
- Cuts onboarding 50% with real-time AI guidance.
- Drives revenue via upsell detection and insights.
- Trusted in finance, healthcare for proven savings.
- Requires channel integration for complete coverage.
- Best for enterprise contact centers over small teams.
- Custom scorecards need initial configuration.
- Advanced analytics demand data volume for peaks.
Custom
Pricing information is not directly provided.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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