- B2B Customer Support & Success Teams: Simplify cross-channel support and manage all customer requests in one workspace.
- SaaS Companies & Agencies: Reduce support chaos, transform Slack/Teams channels into managed ticket flows, and improve client outcomes.
- Product & Operations Managers: Gain visibility over support queues, SLAs, and account health.
- IT & Helpdesk Teams: Integrate with existing systems (Zendesk, Jira, Freshdesk) for automated ticket creation and collaboration.
- Sales & Marketing Teams: Collaborate with customers on implementation, billing, and feature requests, with AI-predicted upsell/churn signals.
How to Use Thena.ai?
- Connect to Communication Channels: Link Slack, Teams, email, and chat to centralize support.
- Automate Request Detection: AI auto-converts conversations to actionable tickets, routing and tagging with predictive logic.
- Leverage Knowledge Base Integration: Customers and agents get instant help articles and suggested workflows from context-aware automation.
- Monitor, Analyze & Resolve: Use dashboards and analytics to track requests, measure satisfaction, and identify recurring issues.
- AI-Driven Ticket Creation & Routing: Detects support-worthy conversations and turns them into managed tickets.
- Omni-Channel Workspace: Seamlessly connects Slack, Teams, email, and other tools for unified support.
- Account-Centric Views: Focuses on B2B relationships, giving 360° visibility into customer accounts and history.
- Plug-and-Play AI Agents: Works out-of-the-box with no training needed; handles triage, follow-ups, and summaries automatically.
- Predictive Ops Analytics: Monitors sentiment, request urgency, and future trends using workplace conversations.
- Integrated ticketing across Slack, Teams, and email.
- Automated workflows and predictive routing to boost efficiency.
- Intelligent knowledge base suggestions and sentiment tracking.
- Out-of-the-box, plug-and-play configuration for fast onboarding.
- Some advanced features may require enterprise subscriptions.
- Focuses mainly on B2B, less suited for smaller B2C support needs.
- Relies on messaging platforms; may need setup for full integration with legacy tools.
- Customization depth depends on the platform tier.
Free
$ 0.00
Up to 1,000 tickets/month
Slack & email
Account management
Up to 2 help centers
Standard
$ 79.00
Al web chat
Al agent studio
MCP
APIs
Enterprise
Contact sales
Al agent custom deployments
MS Teams
Enterprise APIs
Enterprise security features
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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