- B2B Customer Support & Success Teams: Simplify cross-channel support and manage all customer requests in one workspace.
- SaaS Companies & Agencies: Reduce support chaos, transform Slack/Teams channels into managed ticket flows, and improve client outcomes.
- Product & Operations Managers: Gain visibility over support queues, SLAs, and account health.
- IT & Helpdesk Teams: Integrate with existing systems (Zendesk, Jira, Freshdesk) for automated ticket creation and collaboration.
- Sales & Marketing Teams: Collaborate with customers on implementation, billing, and feature requests, with AI-predicted upsell/churn signals.
How to Use Thena.ai?
- Connect to Communication Channels: Link Slack, Teams, email, and chat to centralize support.
- Automate Request Detection: AI auto-converts conversations to actionable tickets, routing and tagging with predictive logic.
- Leverage Knowledge Base Integration: Customers and agents get instant help articles and suggested workflows from context-aware automation.
- Monitor, Analyze & Resolve: Use dashboards and analytics to track requests, measure satisfaction, and identify recurring issues.
- AI-Driven Ticket Creation & Routing: Detects support-worthy conversations and turns them into managed tickets.
- Omni-Channel Workspace: Seamlessly connects Slack, Teams, email, and other tools for unified support.
- Account-Centric Views: Focuses on B2B relationships, giving 360° visibility into customer accounts and history.
- Plug-and-Play AI Agents: Works out-of-the-box with no training needed; handles triage, follow-ups, and summaries automatically.
- Predictive Ops Analytics: Monitors sentiment, request urgency, and future trends using workplace conversations.
- Integrated ticketing across Slack, Teams, and email.
- Automated workflows and predictive routing to boost efficiency.
- Intelligent knowledge base suggestions and sentiment tracking.
- Out-of-the-box, plug-and-play configuration for fast onboarding.
- Some advanced features may require enterprise subscriptions.
- Focuses mainly on B2B, less suited for smaller B2C support needs.
- Relies on messaging platforms; may need setup for full integration with legacy tools.
- Customization depth depends on the platform tier.
Free
$ 0.00
Up to 1,000 tickets/month
Slack & email
Account management
Up to 2 help centers
Standard
$ 79.00
Al web chat
Al agent studio
MCP
APIs
Enterprise
Contact sales
Al agent custom deployments
MS Teams
Enterprise APIs
Enterprise security features
Proud of the love you're getting? Show off your AI Toolbook reviews—then invite more fans to share the love and build your credibility.
Add an AI Toolbook badge to your site—an easy way to drive followers, showcase updates, and collect reviews. It's like a mini 24/7 billboard for your AI.
Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Similar AI Tools
Ada
Ada.cx is an AI‑powered customer service automation platform that enables businesses, support teams, and enterprises to deliver consistent, personalized, and efficient customer support across channels. Leveraging conversational AI, Ada automates responses, handles transactions, and hands off complex issues to humans—all while continuously learning and improving.
Ada
Ada.cx is an AI‑powered customer service automation platform that enables businesses, support teams, and enterprises to deliver consistent, personalized, and efficient customer support across channels. Leveraging conversational AI, Ada automates responses, handles transactions, and hands off complex issues to humans—all while continuously learning and improving.
Ada
Ada.cx is an AI‑powered customer service automation platform that enables businesses, support teams, and enterprises to deliver consistent, personalized, and efficient customer support across channels. Leveraging conversational AI, Ada automates responses, handles transactions, and hands off complex issues to humans—all while continuously learning and improving.
Masonry
Masonry is a robust AI automation platform designed to help businesses build, deploy, and manage resilient automations that adapt and recover instantly when workflows break. Its core promise is reliability—users can trust that Masonry’s AI agents will keep running, maintain accuracy, and repair errors without manual intervention. The platform offers ready-made solutions for various operational tasks, including sales qualification, lead enrichment, support ticket summarization, CRM hygiene, recruitment automation, and daily financial reporting. By streamlining repetitive work through intelligent automation, Masonry empowers teams to focus on growth instead of troubleshooting, ensuring business processes are always running smoothly.
Masonry
Masonry is a robust AI automation platform designed to help businesses build, deploy, and manage resilient automations that adapt and recover instantly when workflows break. Its core promise is reliability—users can trust that Masonry’s AI agents will keep running, maintain accuracy, and repair errors without manual intervention. The platform offers ready-made solutions for various operational tasks, including sales qualification, lead enrichment, support ticket summarization, CRM hygiene, recruitment automation, and daily financial reporting. By streamlining repetitive work through intelligent automation, Masonry empowers teams to focus on growth instead of troubleshooting, ensuring business processes are always running smoothly.
Masonry
Masonry is a robust AI automation platform designed to help businesses build, deploy, and manage resilient automations that adapt and recover instantly when workflows break. Its core promise is reliability—users can trust that Masonry’s AI agents will keep running, maintain accuracy, and repair errors without manual intervention. The platform offers ready-made solutions for various operational tasks, including sales qualification, lead enrichment, support ticket summarization, CRM hygiene, recruitment automation, and daily financial reporting. By streamlining repetitive work through intelligent automation, Masonry empowers teams to focus on growth instead of troubleshooting, ensuring business processes are always running smoothly.
Amplifa AI
Amplifa is a B2B AI-powered outbound automation platform focused on transforming cold leads into warm opportunities by automating and optimizing sales outreach at scale. The platform offers features to identify high-quality prospects, personalize outreach sequences, schedule interviews, and follow up while adapting messaging based on engagement. It combines AI-driven lead scoring, sequence optimization, and context-aware follow-ups so teams spend less time on repetitive tasks and more on closing deals. Amplifa supports interview scheduling tools to simplify hiring or outreach processes, a help center for documentation, and case studies that demonstrate improvements in outreach efficiency, lower manual effort, and higher conversion rates.
Amplifa AI
Amplifa is a B2B AI-powered outbound automation platform focused on transforming cold leads into warm opportunities by automating and optimizing sales outreach at scale. The platform offers features to identify high-quality prospects, personalize outreach sequences, schedule interviews, and follow up while adapting messaging based on engagement. It combines AI-driven lead scoring, sequence optimization, and context-aware follow-ups so teams spend less time on repetitive tasks and more on closing deals. Amplifa supports interview scheduling tools to simplify hiring or outreach processes, a help center for documentation, and case studies that demonstrate improvements in outreach efficiency, lower manual effort, and higher conversion rates.
Amplifa AI
Amplifa is a B2B AI-powered outbound automation platform focused on transforming cold leads into warm opportunities by automating and optimizing sales outreach at scale. The platform offers features to identify high-quality prospects, personalize outreach sequences, schedule interviews, and follow up while adapting messaging based on engagement. It combines AI-driven lead scoring, sequence optimization, and context-aware follow-ups so teams spend less time on repetitive tasks and more on closing deals. Amplifa supports interview scheduling tools to simplify hiring or outreach processes, a help center for documentation, and case studies that demonstrate improvements in outreach efficiency, lower manual effort, and higher conversion rates.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Z AI
Chat.Z.ai is a powerful AI-powered chatbot platform designed to enhance communication and productivity for businesses and individuals. It offers customizable chatbots, seamless integrations, and advanced AI capabilities to create engaging and efficient conversational experiences.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
Regal AI
Regal.ai is an AI Agent Platform that revolutionizes customer communication by transforming support, sales, and operations through AI-powered calls. Unlike traditional contact center software, Regal enables businesses to build, monitor, and scale AI agents effortlessly, delivering human-like interactions at scale.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
LiveChat AI
LiveChatAI is an AI-powered chatbot platform designed to enhance customer support by resolving up to 70% of queries instantly. It leverages advanced AI technology to provide accurate and context-aware responses, reducing the workload on human agents and improving overall customer satisfaction.
BitChat is an AI-powered omnichannel inbox for Shopify stores that uses ChatGPT to automate customer conversations across WhatsApp, Instagram, and other channels. It helps businesses improve customer service, increase sales, and manage communications efficiently. BitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links.
BitChat is an AI-powered omnichannel inbox for Shopify stores that uses ChatGPT to automate customer conversations across WhatsApp, Instagram, and other channels. It helps businesses improve customer service, increase sales, and manage communications efficiently. BitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links.
BitChat is an AI-powered omnichannel inbox for Shopify stores that uses ChatGPT to automate customer conversations across WhatsApp, Instagram, and other channels. It helps businesses improve customer service, increase sales, and manage communications efficiently. BitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links.
Sim Studio
Sim.AI is a cloud-native platform designed to streamline the development and deployment of AI agents. It offers a user-friendly, open-source environment that allows developers to create, connect, and automate workflows effortlessly. With seamless integrations and no-code setup, Sim.AI empowers teams to enhance productivity and innovation.
Sim Studio
Sim.AI is a cloud-native platform designed to streamline the development and deployment of AI agents. It offers a user-friendly, open-source environment that allows developers to create, connect, and automate workflows effortlessly. With seamless integrations and no-code setup, Sim.AI empowers teams to enhance productivity and innovation.
Sim Studio
Sim.AI is a cloud-native platform designed to streamline the development and deployment of AI agents. It offers a user-friendly, open-source environment that allows developers to create, connect, and automate workflows effortlessly. With seamless integrations and no-code setup, Sim.AI empowers teams to enhance productivity and innovation.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Aisera
Aisera is an AI-driven platform designed to transform enterprise service experiences through the integration of generative AI and advanced automation. It leverages Large Language Models (LLMs) and domain-specific AI capabilities to deliver proactive, personalized, and predictive solutions across various business functions such as IT, customer service, HR, and more.
Tidio Copilot
Tidio Copilot is a free AI-powered assistant designed to enhance the efficiency of customer support teams by providing real-time, context-aware response suggestions. It functions as a Chrome extension that seamlessly integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail. By analyzing past interactions, FAQs, and company knowledge bases, Tidio Copilot assists agents in generating accurate and relevant responses, automating routine tasks, and accelerating reply times. The platform helps reduce repetitive work, allowing support teams to focus on more complex customer issues while improving overall service quality and customer satisfaction.
Tidio Copilot
Tidio Copilot is a free AI-powered assistant designed to enhance the efficiency of customer support teams by providing real-time, context-aware response suggestions. It functions as a Chrome extension that seamlessly integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail. By analyzing past interactions, FAQs, and company knowledge bases, Tidio Copilot assists agents in generating accurate and relevant responses, automating routine tasks, and accelerating reply times. The platform helps reduce repetitive work, allowing support teams to focus on more complex customer issues while improving overall service quality and customer satisfaction.
Tidio Copilot
Tidio Copilot is a free AI-powered assistant designed to enhance the efficiency of customer support teams by providing real-time, context-aware response suggestions. It functions as a Chrome extension that seamlessly integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail. By analyzing past interactions, FAQs, and company knowledge bases, Tidio Copilot assists agents in generating accurate and relevant responses, automating routine tasks, and accelerating reply times. The platform helps reduce repetitive work, allowing support teams to focus on more complex customer issues while improving overall service quality and customer satisfaction.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Pylon
Pylon is an all-in-one AI-powered support platform designed specifically for B2B companies to resolve customer issues faster across multiple modern communication channels. It consolidates customer conversations from Slack, Teams, Email, Chat, Discord, and more into a single unified view, allowing teams to manage accounts proactively with complete context. Pylon’s AI capabilities automate issue routing, draft replies and articles, categorize tickets, surface insights, and even generate charts, significantly reducing first response times and improving customer support efficiency.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Aura
Aura is an AI-driven HR platform designed to streamline People Operations, automate employee support, and optimize HR workflows through intelligent automation. It acts as a smart assistant for HR teams, handling routine tasks such as answering employee queries, processing offer letters, managing compensation data, and generating insights on workforce engagement. Built for speed and accuracy, Aura enables People teams to focus on strategy, culture, and decision-making rather than manual administrative work.
Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
If you have any suggestions or questions, email us at hello@aitoolbook.ai