- Customer Experience Teams: Monitor satisfaction, manage customer feedback, and improve service across channels.
- HR & Employee Research Teams: Track engagement, pulse surveys, onboarding, exit interviews, and performance feedback.
- Market Researchers & Strategists: Conduct product, brand, and communications research with robust methodology.
- UX & Digital Teams: Collect website and in-app feedback, detect friction, and optimize digital experiences.
- Enterprise Leaders & CXOs: Align strategy, measure OKRs, and monitor experience KPIs across the organization.
How to Use Qualtrics?
Qualtrics offers a powerful and flexible platform for managing experience programs. Here's a general guide on how to use it:
- Create a Free Account or Request Demo: Start with a free account or demo to explore the XM platform.
- Design Feedback Programs: Build surveys—from NPS, CSAT, CES to detailed research questionnaires—using a
- Deploy Across Channels: Distribute your surveys and feedback forms across diverse channels to reach your audience where they are.
- Collect & Integrate Data: Pull feedback into centralized dashboards; sync with systems via Slack, CRM, analytics tools.
- Analyze & AI-Assist: Use built-in AI (Qualtrics Assist) for sentiment analysis, trend detection, recommendations, and conversational follow-up.
- Act & Optimize: Deliver recommended actions, monitor trends, close the loop on customer and employee feedback.
- Iterate & Scale: Expand across experience domains—customer, employee, product, brand, and refine strategy continuously.
- Comprehensive XM OS: Unified platform covering customer, employee, brand, product, and market research—all in one suite.
- *Enterprise-Grade AI Tools: Qualtrics Assist provides AI-driven insights, conversational feedback, and real-time recommendations.
- Unmatched Flexibility: Supports surveys, analytics, dashboards, alerts, and powerful workflow automations.
- Scalable Integrations: Connects with CRMs (Salesforce), analytics (Amplitude), CDPs, Slack, and more to centralize insight flows.
- Robust Compliance & Security: Built for global enterprises, meeting rigorous standards across industries.
- *Proven at Scale:20,000+ organizations and millions of frontline users deploy Qualtrics globally.
- End-to-end experience management across multiple domains in a single suite.
- Rich survey capabilities: question types, logic, distribution, and dashboarding.
- Enterprise AI insight engine with conversational follow-ups and sentiment tools.
- Seamless integrations enable data-driven workflows and escalation.
- Scales from small teams to global enterprises with secure, compliant infrastructure.
- Steep learning curve for full platform mastery—many features require setup and training.
- Premium cost for enterprise-grade plans—may be heavy for smaller teams.
- Potential complexity for lightweight survey needs—overkill if only basic polls are needed.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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