- Customer Support Teams: Manage support tickets and conversations directly from email.
- Sales & Account Managers: Track customer interactions and streamline workflows.
- IT & Internal Support: Handle internal queries and automate responses with AI.
- Growing Businesses: Scale customer support efficiently with AI automation and analytics.
- Omnichannel Shared Inbox: Manage emails, live chats, and customer queries from a single platform.
- Live Chat with AI: Engage customers instantly with AI-powered chat responses.
- Customer Portal: Provide customers with self-service options to track their requests.
- Knowledge Base: Build a centralized help center for FAQs and guides.
- Ticketing System: Convert emails into trackable tickets for better resolution.
- AI Copilot: AI-driven suggestions to speed up responses and improve accuracy.
- Automations: Set up rules to auto-assign, escalate, or categorize tickets.
- Analytics & Reporting: Gain insights into team performance and customer trends.
- Seamless Integrations: Connect with tools like Slack, CRM software, and Helpdesk
- No Extra Software Needed – Works directly inside Gmail.
- AI & Automation – Improves response times and accuracy.
- Omnichannel Support – Manage emails, live chat, and tickets in one place.
- Easy Collaboration – Assign tasks and track status without confusion.
- Gmail Dependency – Only works with Google Workspace accounts.
- Limited Free Plan – Advanced features require a paid subscription.
- Learning Curve – New users may need time to fully adopt AI and automation tools.
Free
$ 0.00
Ticketing
Live chat, WhatsApp & Voice
Knowledge Base
Team collaboration
Slack integration
24*7 email and live chat support
Lite
$ 24.00
Workflow automations
Round-robin auto-assignment
Service level agreements
Custom fields
Approval workflows
Analytics for conversation data
Essential integrations
Growth
$ 34.00
Custom reports
Advanced integrations
Pro
$ 59.00
CSAT survey
Business hours
Harvey AI
Advanced analytics
Scheduled data exports
Premium integrations & API access
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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