Droxy
Last Updated on: Jan 12, 2026
Droxy
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AI Chatbot
AI Customer Service Assistant
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AI Knowledge Management
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What is Droxy?
Droxy is an AI-powered customer engagement platform that acts like an always-on employee across website chat, phone calls, messaging, and social comments. It’s designed to capture every interaction, answer questions instantly, schedule and qualify, and route complex issues to humans when needed. Businesses can ground the agent on brand knowledge, set goals, and deploy across channels in minutes without coding. With multilingual support, real-time analytics, and automatic knowledge sync, Droxy reduces response times to instant while improving lead capture and conversion. Integrations via API and Zapier make it easy to fit existing workflows, and safeguards keep conversations accurate and on-brand.
Who can use Droxy & how?
  • Ecommerce Teams: Provide instant product answers, recommendations, and checkout support to reduce cart abandonment.
  • Home & Field Services: Book jobs, triage emergencies, and route calls based on technician availability.
  • Healthcare & Clinics: Manage scheduling, rescheduling, and pre-visit intake without overloading front desks.
  • Hospitality & Real Estate: Handle inquiries 24/7, offer tour scheduling, and qualify prospects automatically.
  • SMBs & Agencies: Centralize communication, auto-qualify leads, and scale support without hiring.

How to Use Droxy?
  • Ground Your Agent: Add website content, docs, and FAQs; define voice and guardrails for accurate, on-brand replies.
  • Set Goals: Choose objectives like bookings, lead capture, or support deflection and map key actions.
  • Deploy Anywhere: Add to website, phone, messaging, or social comments with simple embeds and integrations.
  • Monitor & Improve: Review analytics, refine knowledge, and iterate prompts to increase conversions.
What's so unique or special about Droxy?
  • Omnichannel Coverage: Website, phone, messaging, and comment handling in one platform.
  • Human Hand-off: Seamless escalation to staff for complex issues while preserving context.
  • Knowledge Grounding: Pulls from sites, files, and drives with automatic syncing to stay current.
  • Multilingual at Scale: Communicates in 95+ languages to serve global audiences.
  • Real-time Insights: Conversation analytics to optimize flows, content, and outcomes.
Things We Like
  • Instant responses across channels that capture otherwise missed opportunities.
  • Simple setup with brand voice controls and strong guardrails.
  • Lead qualification, scheduling, and product recommendations built in.
  • Flexible integrations via API and Zapier to fit existing stacks.
Things We Don't Like
  • Requires careful knowledge curation to avoid gaps in answers.
  • Phone and advanced channel setups may need ops coordination.
  • Highly bespoke workflows can take iteration to perfect.
  • Team training is still needed for effective human hand-offs.
Photos & Videos
Screenshot 1
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Screenshot 4
Screenshot 5
Pricing
Paid

Basic

$ 20.00

600k knowledge tokens /mo
3M message tokens /mo
10 knowledge items /agent
30 call minutes /mo
100 comment replies /mo
Deploy agent to any channel

Advanced

$ 100.00

9M knowledge tokens /mo
14M message tokens /mo
100 knowledge items /agent
175 call minutes /mo
500 comment replies /mo
Deploy agent to any channel

Enterprise

$ 300.00

36M knowledge tokens /mo
45M message tokens /mo
Unltd. knowledge items /agent
600 call minutes /mo
1000 comment replies /mo
Deploy agent to any channel
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Popular Mention

FAQs

Droxy is an AI agent platform that manages customer conversations across website chat, phone, messaging, and comments, providing instant answers, lead capture, and scheduling.
Most teams can ground the agent on existing content and deploy to key channels in minutes with no coding required.
Website widgets, phone agents, messaging apps, and social comment handling, with centralized management.
Yes. Complex conversations can be escalated to human agents with full context for continuity.
It’s grounded on business knowledge, supports guardrails to limit scope, and can automatically sync from connected sources.

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Editorial Note

This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.

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