- Ecommerce Merchants: Deliver 24/7 customer support and automated shopping assistance—order tracking, returns, and smart FAQs—without scaling teams
- Support & Sales Teams: Combine brand-accurate responses with revenue-driving features like checkout nudges and abandonment recovery
- Customer Success Managers: Enhance human agents with AI support assistants that draft replies and summarize tickets
- Social Commerce Specialists: Engage shoppers in comments and DMs across Instagram, Facebook, WhatsApp, and more, in 90+ languages
- Tech Teams: Integrate seamlessly with Shopify, Zendesk, Intercom, and Slack for omnichannel AI-driven operations
How to Use Alhena AI?
- Train With Your Content: Upload tickets, product data, FAQs, and docs—no perfect dataset required .
- Deploy Conversational Agents: Launch Shopping Assistant, Support Concierge, Agent Assist, and Social Commerce bots that sit securely on your site or social channels
- Automate Conversations & Actions: Agents answer questions, run transactions, issue refunds, send nudges, and route critical requests—all in real time
- Monitor & Improve: Use analytics, filters, and performance dashboards to flag gaps and optimize responses
- Scale Effortlessly: Add channels, languages, and agents as your store grows—while keeping brand voice consistent
- Revenue-Driving AI: Agents aren’t passive—they nudge toward checkout, offer real-time recommendations, and convert on the fly
- Hallucination-Free Accuracy: Uses advanced RAG, chunking, and tool orchestration to ensure factual responses grounded in your data
- Agentic Architecture: Built on a modular framework that reasons, retrieves context, and executes actions autonomously
- Multilingual & Omnichannel: Supports over 90 languages across web chat, social, email, voice, and helpdesk integrations .
- Quick & Low Maintenance: Ingests messy data in days, self-learns from conversations, and runs with minimal tuning .
- Conversational Commerce: Not just support—drives sales with personalized nudges and in-chat checkout
- Seamless Integration: Works smoothly with Shopify, Zendesk, Intercom, Gorgias, and Slack
- Autonomous Agents: Handles refunds, shipping updates, order actions, and workflow escalations without human handoff
- High ROI: G2 users report 500%+ ROI and 70%+ ticket automation across channels
- Real-Time Insights: Smart filters, analytics, and behavior-based nudges deliver actionable intelligence
- Enterprise-Scale Pricing: May be costly for very small merchants, though Starter demos are free.
- Initial Setup Needed: Needs integration setup and doc uploading—takes a few days to optimize.
- Newer Brand: Recently rebranded from Gleen; smaller customer base than legacy CX vendors
- Tech Dependency: Relies on APIs and network stability for accurate real‑time responses.
- Complex Feature Suite: Multiple agents may need training for first-time users.
Free
$ 0.00
Number or URLs (SKUs): 500
No. of AI profiles: 1
Analytics: None
Support: AI only
Onboarding: None
Data Export: None
Training Frequency: Manual only
Review Management (Trustpilot, Yotpo): None
Social Integrations (IG, FB, WA): None
API Agents: None
Custom Integrations: None
If usage limit exceeds: AI stops working
Pro
$239/month
Number or URLs (SKUs): 50,000
No. of AI profiles: 5
Analytics: Advanced: AI & Email
Support: None
Onboarding: None
Data Export: Automated weekly
Training Frequency
Review Management (Trustpilot, Yotpo): Yes
Social Integrations (IG, FB, WA): Available
API Agents: Available
Custom Integrations: None
If usage limit exceeds: $1.2 per conversation
Enterprise
Custom
Number or URLs (SKUs): 50,000+
No. of AI profiles: Unlimited
Analytics: Advanced
Support: Dedicated
Onboarding: Dedicated
Data Export: Yes
Training Frequency: Automated Daily
Review Management (Trustpilot, Yotpo): Yes
Social Integrations (IG, FB, WA): Available
API Agents: Available
Custom Integrations: Yes
If usage limit exceeds: Custom
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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