Available directly on Shopify, Soof offers flexible pricing tiers, starting with a free forever plan and scaling up to accommodate larger stores. It supports multilingual chat and the latest versions of Shopify themes, delivering real-time support while reducing human workload and improving customer satisfaction.
- Shopify merchants: Deliver real-time, accurate 24/7 support without hiring agents.
- E-commerce businesses: Increase efficiency with smart automation for common inquiries.
- Customer support teams: Free resources to focus on complex requests while Soof handles routine.
- International stores: Benefit from multilingual support across orders and FAQs.
- Small teams: Scale support affordably using AI instead of adding headcount.
How to Use It?
- Install via Shopify: Add Soof AI directly from the Shopify App Store.
- Connect store data: Link product catalog, orders, and policies to the chatbot.
- Set up messaging flow: Customize responses and fallback behaviors.
- Go live: Soof begins handling customer queries autonomously.
- Access transcripts: Human agents can pick up conversations as needed.
- Deep Shopify integration: Directly uses your store’s data for accurate responses.
- High coverage rate: Resolves the majority of inquiries without human intervention.
- Multilingual support: Communicates across many languages.
- Flexible pricing: Free plan available, scaled tiers for higher usage.
- Team handoff support: Transfers complex chats with full history to agents.
- Maintains 24/7 support using AI, reducing operational costs.
- Acts as a knowledgeable assistant, using product and order data.
- Handles most inquiries autonomously, improving efficiency.
- Supports multiple languages—ideal for international businesses.
- Offers tiered pricing aligned with store size and volume.
- Complex human handoffs may require configuration.
- Dependence on store data—errors there could affect responses.
- Limited to Shopify—no support for other e-commerce platforms.
- AI limitations: nuance or unusual queries may still fail.
- Building trust with customers using AI bots may take time.
Free
Free
- 50 Chats /mo
- 1 Integration
- Full Store Index
- AI Search
- Direct Support
Standard
$ 29.99
- 1000 Chats /mo
- 1 Integration
- Full Store Index
- AI Search
- Direct Support
Pro
$ 89.99
- 2000 Chats /mo
- 3 Integrations
- Full Store Index
- AI Search
- Direct Support
Advanced
$ 299.99
- 10000 Chats /mo
- 5 Integrations
- Full Store Index
- AI Search
- Direct Support
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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