Soof AI
Last Updated on: Sep 12, 2025
Soof AI
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AI Chatbot
AI Customer Service Assistant
AI Assistant
E-commerce Solutions
AI Knowledge Base
AI Knowledge Management
What is Soof AI?
Soof AI is a generative AI chatbot specially designed for Shopify store owners to deliver 24/7 customer support. Seamlessly integrating with product catalogs, order data, and store policies, it can autonomously handle over 70%–95% of customer inquiries—ranging from product questions to order tracking—with context-aware accuracy. The chatbot also generates product recommendations, order updates, and transfers complex cases to human agents with chat transcripts.

Available directly on Shopify, Soof offers flexible pricing tiers, starting with a free forever plan and scaling up to accommodate larger stores. It supports multilingual chat and the latest versions of Shopify themes, delivering real-time support while reducing human workload and improving customer satisfaction.
Who can use Soof AI & how?
  • Shopify merchants: Deliver real-time, accurate 24/7 support without hiring agents.
  • E-commerce businesses: Increase efficiency with smart automation for common inquiries.
  • Customer support teams: Free resources to focus on complex requests while Soof handles routine.
  • International stores: Benefit from multilingual support across orders and FAQs.
  • Small teams: Scale support affordably using AI instead of adding headcount.

How to Use It?
  • Install via Shopify: Add Soof AI directly from the Shopify App Store.
  • Connect store data: Link product catalog, orders, and policies to the chatbot.
  • Set up messaging flow: Customize responses and fallback behaviors.
  • Go live: Soof begins handling customer queries autonomously.
  • Access transcripts: Human agents can pick up conversations as needed.
What's so unique or special about Soof AI?

  • Deep Shopify integration: Directly uses your store’s data for accurate responses.
  • High coverage rate: Resolves the majority of inquiries without human intervention.
  • Multilingual support: Communicates across many languages.
  • Flexible pricing: Free plan available, scaled tiers for higher usage.
  • Team handoff support: Transfers complex chats with full history to agents.
Things We Like
  • Maintains 24/7 support using AI, reducing operational costs.
  • Acts as a knowledgeable assistant, using product and order data.
  • Handles most inquiries autonomously, improving efficiency.
  • Supports multiple languages—ideal for international businesses.
  • Offers tiered pricing aligned with store size and volume.
Things We Don't Like
  • Complex human handoffs may require configuration.
  • Dependence on store data—errors there could affect responses.
  • Limited to Shopify—no support for other e-commerce platforms.
  • AI limitations: nuance or unusual queries may still fail.
  • Building trust with customers using AI bots may take time.
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Pricing
Freemium

Free

Free

  • 50 Chats /mo
  • 1 Integration
  • Full Store Index
  • AI Search
  • Direct Support

Standard

$ 29.99

  • 1000 Chats /mo
  • 1 Integration
  • Full Store Index
  • AI Search
  • Direct Support

Pro

$ 89.99

  • 2000 Chats /mo
  • 3 Integrations
  • Full Store Index
  • AI Search
  • Direct Support

Advanced

$ 299.99

  • 10000 Chats /mo
  • 5 Integrations
  • Full Store Index
  • AI Search
  • Direct Support
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Popular Mention

FAQs

Yes—there is a free tier with basic capabilities
Between 70%–95% of customer inquiries.
Yes, it supports a wide range of languages.
Yes—real-time tracking responses are supported.
Yes—with chat history for context.

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