Weave
Last Updated on: Dec 26, 2025
Weave
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What is Weave?
Weave is a comprehensive business communication and engagement platform designed to help small and medium-sized businesses manage calls, texts, payments, appointments, and customer relationships all in one place. It simplifies daily operations, improves customer interactions, and enhances business efficiency.
Who can use Weave & how?
  • Healthcare Practices: Dental offices, optometrists, veterinary clinics, and medical spas can streamline scheduling, reminders, and patient communications.
  • Small & Medium-Sized Businesses: Any business that relies on customer engagement, appointments, and payments can benefit from Weave’s tools.
  • Business Owners & Managers: Monitor business performance, track interactions, and improve operational workflows.
  • Receptionists & Front Desk Staff: Automate reminders, calls, and texts to save time and reduce manual work.
  • Marketing Teams: Engage customers through text, email, and review management for improved visibility and retention.

How to Use Weave?
  • Sign Up & Access the Platform: Get started via the web app, desktop software, or mobile app.
  • Set Up Communication Tools: Connect phone systems, texting, and internal team chat.
  • Manage Appointments & Reminders: Schedule appointments, send automated reminders, and track confirmations.
  • Process Payments & Billing: Collect payments via text, online, or in-office terminals.
  • Engage & Retain Customers: Use marketing automation, review management, and follow-up messaging to strengthen relationships.
  • Analyze & Optimize: Track call analytics, payment performance, and customer engagement to make informed business decisions.
What's so unique or special about Weave?
  • All-in-One Communication Platform: Combines phone, messaging, and team chat for seamless interactions.
  • Automated Appointment Reminders: Reduces no-shows with texts, calls, and email reminders.
  • Text-to-Pay & Payment Integration: Simplifies billing for customers and businesses.
  • Customer Engagement Tools: Automate marketing, request reviews, and track engagement from a single dashboard.
  • Advanced Analytics: Gain insights into calls, payments, and team performance for better decision-making.
  • Multiple Integrations: Works with practice management software and existing business tools.
Things We Like
  • Highly Integrated Platform: Combines communication, payment, and marketing in one tool.
  • Automated Workflows: Reduce manual tasks with appointment reminders and follow-up messaging.
  • Payment Flexibility: Text-to-pay, online payment, and in-office options simplify billing.
  • Customer Engagement Focus: Tools for reviews, marketing, and retention improve business growth.
Things We Don't Like
  • Premium Features Require Paid Plans: Some advanced features may not be available for free users.
  • Learning Curve for New Users: Comprehensive tools may take time to master.
  • Limited Industry-Specific Customization: Certain niche businesses may need additional integrations.
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Ultimate

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most advanced suite of features PLUS up to 15 phones, 1:1 personalized training, and premium analytics tools to transform your business.

Elite

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Comprehensive products and features to deliver the best patient experience.

Pro

Custom

An upgraded suite of solutions to enhance our patient communication and engagement
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FAQs

Weave is a business communication and engagement platform designed to streamline customer interactions, appointments, and payments for small and medium-sized businesses.
Yes! Weave can automatically send appointment reminders via text, call, and email to reduce no-shows.
Yes! Businesses can collect payments through text-to-pay, online portals, or in-office terminals.
Absolutely! Dental, optometry, veterinary, and medical spa practices use Weave to improve patient communication and operational efficiency.
Yes! Weave provides analytics for calls, payments, and team performance to help businesses make informed decisions.

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