- Managed Service Providers (MSPs): Automate repetitive service requests and scale help desk operations efficiently.
- IT Service Desk Teams: Reduce manual ticket handling and focus on complex troubleshooting.
- MSP Owners & Leaders: Improve SLAs, margins, and endpoint-to-technician ratios without new hires.
- Technical Engineers & Technicians: Offload routine tasks to AI and custom PowerShell automations.
- Operations & Service Managers: Gain visibility into performance while standardizing processes across clients.
How to Use Pia?
- Connect Your PSA & Tools: Integrate Pia aiDesk with your existing PSA and daily MSP stack for a unified workflow.
- Enable AI Ticket Triage: Turn on AI-driven categorization and routing to automate initial ticket handling.
- Deploy SmartForms & Automations: Use SmartForms and 60+ pre-built automations to resolve common requests instantly.
- Build Custom Workflows: Create tailored automations with PowerShell to handle complex or client-specific tasks.
- AI-Driven Ticket Triage: Automatically classifies and routes tickets to the right queues and technicians.
- Zero-Touch SmartForms: Lets clients self-trigger resolutions without technician involvement.
- 60+ Pre-Built Automations: Covers common IT help desk tasks out of the box for fast time-to-value.
- Custom PowerShell Automations: Enables advanced, bespoke workflows without hiring automation engineers.
- MSP-First Design: Purpose-built for MSPs to boost device-to-technician ratios and operational scalability.
- Delivers dramatic reductions in ticket resolution time for MSP help desks.
- SmartForms and pre-built automations handle a large share of Tier 1 and Tier 2 requests.
- Deep PSA integration keeps existing ticketing as the single source of truth.
- Custom PowerShell support allows near-limitless workflow automation.
- Best results depend on thoughtful initial configuration and automation design.
- Focused mainly on MSP environments, less suited to non-MSP IT teams.
- Advanced usage may require PowerShell skills within the team.
- Some newer features like expanded triage capabilities are still evolving.
Custom
Pricing information is not directly provided.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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