- E-commerce Businesses: Enhances customer support by answering FAQs, tracking orders, and resolving common issues.
- Customer Service Teams: Reduces workload by handling routine queries, improving response times, and increasing customer satisfaction.
- Small & Medium Businesses (SMBs): Offers cost-effective automation for handling support requests without needing a large team.
- Sales & Marketing Teams: Engages customers proactively, increasing conversion rates and lead generation.
- SaaS Companies: Provides AI-driven assistance for technical support and onboarding new users.
- Two Powerful AI Tools: Tidio AI includes Lyro AI Agent for advanced, conversational responses and Flows for rule-based automation.
- Lyro AI Agent: Available on Tidio and integrable with other customer service tools, Lyro learns from your support content, understands intent, and delivers human-like responses.
- Flows: Exclusive to Tidio, Flows are triggered by specific actions, follow pre-defined scripts, and engage users proactively.
- Seamless Integration: Works alongside existing customer support platforms for a hybrid AI + human support system.
- High Accuracy & Customization: Unlike general AI chatbots, Lyro generates responses exclusively based on your support content, reducing incorrect answers.
- Saves Time & Reduces Workload – Automates up to 70% of customer queries.
- Accurate & Context-Aware Responses – Lyro AI understands intent and provides relevant answers based on company data.
- Flows for Custom Automation – Perfect for handling predefined and recurring customer queries.
- Seamless Integration – Works with various platforms for an enhanced omnichannel experience.
- Limited Free Features – Some advanced AI functionalities require a paid plan.
- Not Ideal for Complex Technical Support – Lyro AI depends on existing support content, so gaps in documentation may lead to incomplete answers.
- Setup Time for Customization – Requires initial effort to train Lyro AI and set up Flows effectively.
Starter
$ 24.17
Basic analytics
Live visitors list
Operating hours
Growth
$ 49.17
Advanced analytics
Tidio power features
No Tidio branding (add-on)
Permissions
Plus
$ 749.00
Dedicated Success Manager
Custom branding
Multisite
Departments
Multilanguage
OpenAI
Support over live chat
Premium
Free
Guaranteed 50% Lyro AI resolution rate
Priority Service + Premium Support
Super admin role
Analysis & monitoring
Lyro as a managed service
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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