It combines advanced NLP with real-time trend tracking to surface emotional tones, highlight emerging issues, and offer AI-generated response suggestions. With instant alerts and analytics, businesses can proactively manage reputation, support, and brand perception without manually digging through data.
- Business Owners: Gain full visibility into customer sentiment across platforms.
- Marketing & Brand Teams: Adjust messaging based on real-time insights.
- Customer Experience Managers: Resolves issues before they escalate.
- Support Agents: Reply swiftly using AI-suggested responses.
- Product Teams: Leverage feedback to guide feature development and updates.
How to Use Sentavis?
- Connect Feedback Channels: such as social media, review sites, and survey tools.
- Dashboard: Dashboard analyze sentiment scores, topics, and trends at a glance.
- Spot Trends: The AI identifies sudden shifts in feedback patterns.
- Review Suggestions: Generate reply drafts to address negative or positive mentions.
- Set Alerts: Receive notifications when critical feedback is detected.
- Export: Insights download reports, charts, and suggested actions for team use.
- Unified Feedback: View no need to monitor multiple platforms separately.
- Granular Sentiment: Detection identifies positive, negative, and neutral tone.
- AI-Generated Actions: Suggests responses and business improvements.
- Real-Time Alerts: Protects brand perception proactively.
- Scalable to Business Size: Suitable for SMBs and mid-size enterprises alike.
- Quickly surfaces brand risks and opportunities.
- Aids faster decision-making with data-backed suggestions.
- Centralized platform reduces tool clutter.
- Responsive alerts mean timely interventions.
- Still expanding integrations—some platforms missing.
- Pricing and plans are not fully public.
- Sentiment accuracy depends on contextual nuance of text.
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Editorial Note
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