The tool is built for companies (especially with many customer touchpoints like retail, hospitality, service providers) that want to coach, reward, or improve their frontline staff based on what customers are saying and doing, not just generic metrics. It also supports analyzing customer signals, automating recognition, and recognizing improvement opportunities.
- Remote Teams: Businesses collaborating across geographies.
- Educators: Teachers and trainers hosting online classes or workshops.
- Community Managers: Organizers running events, meetups, or discussions.
- Corporate Leaders: Professionals hosting webinars, town halls, and Q&A sessions.
- Students: Learners participating in interactive online sessions.
- Event Hosts: Those conducting digital events with audience participation.
How to Use It?
- Sign Up: Create an account and set up your profile.
- Create a Session: Schedule a meeting, class, or event in the dashboard.
- Invite Participants: Share join links with attendees.
- Use Live Tools: Leverage chat, polls, and screen sharing for engagement.
- Collect Feedback: Use built-in tools to gather post-session insights.
- Review Analytics: Track engagement metrics to optimize future sessions.
- Interactive Tools: Combines chat, polls, and live video for richer experiences.
- Low Barrier to Entry: Minimal setup makes it easy for anyone to join quickly.
- Analytics Support: Provides insights on engagement and participation.
- Privacy Focused: Secure communication with strong data protection measures.
- Versatile Use Cases: Works equally well for education, business, and communities.
- Smooth UX: Clean, intuitive design for effortless navigation.
- Clear visibility into which employees are creating positive (or negative) customer experiences
- Actionable data—not just averages—so businesses can coach and reward specifically
- Integrates various feedback sources (reviews, loyalty, referrals, NPS etc.)
- Use of physical tools (badges) to tie actions to real people
- Helps businesses improve brand reputation in measurable ways
- Reliance on customers actually using the feedback paths (tap badges, leave reviews etc.) – engagement needed
- May introduce complexity in setup (badges, employee tracking) especially for smaller teams
- Possible privacy or staff concerns around visibility / attribution of negative feedback
- Insights or improvements may take time; culture change and consistency required
Custom
Custom Pricing.
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Reviews
Rating Distribution
Average score
Popular Mention
FAQs
Yes — physical identifiers like NFC badges or other identifiers are part of how the system attributes customer interactions to individuals
Yes — the customer-facing pages, feedback paths, and dashboards can be branded and customized.
It tracks online reviews, loyalty sign-ups, referral actions, customer-facing sentiment (e.g NPS), social mentions etc.
It is designed to scale; smaller businesses can also benefit though the impact and set-up may be more noticeable at larger scale.
Likely a few weeks to months depending on how many interactions/customers you have and how consistently you use and review the data.
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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