Managers can access comprehensive dashboards with call logs, transcripts, and performance insights to measure improvement and design training pathways. Blobfish AI supports remote use via browser, offers tailored onboarding scenarios, and begins with a free one-week trial, with paid plans on a per-seat basis.
- Call Center Teams & Supervisors: Train staff using lifelike customer call simulations without supervisor involvement.
- Customer Support & QA Leaders: Use for onboarding, performance training, and compliance reinforcement.
- Remote or Distributed Training Managers: Enable anytime, anywhere learning with browser-based voice AI.
- Learning & Development Professionals: Design custom scenarios and provide instant, measurable feedback to trainees.
How to Use It?
- Access the Platform via Browser: No software download is required—use a desktop browser with mic enabled.
- Start or Upload Scenarios: Choose from provided training scripts or request custom-designed role-play scenarios.
- Engage in AI Role‑Play Calls: Interact with the AI "customer" in real-time and complete simulated call sessions.
- Receive Instant Feedback: Get personalized insights on communication skills immediately after each simulation.
- Track Performance: Supervisors can monitor metrics such as soft skills progress, scorecards, transcripts, and call logs from the dashboard.
- Voice AI Role‑Play Simulations: Realistic customer call experiences without using live trainers or role-play partners.
- Instant, Personalized Feedback: Actions provide feedback right after each simulation to accelerate improvement.
- Customizable Scenarios and Scoring: Scenarios and evaluation metrics adapt to specific industries, goals, and QA standards.
- Manager Dashboards & Insights: Includes transcripts, scoring, and analytics to support performance tracking and coaching.
- Browser-Based and Remote-Ready: Accessible via browser anywhere with a mic—no installation required.
- Delivers highly realistic and repeatable training scenarios via AI
- Offers immediate feedback, reducing learning cycles
- Tailors training to actual business workflows and compliance needs
- Supports remote training through browser usage
- Provides rich performance tracking for supervisors and trainers
- Mobile browser support is not yet available—desktop only
- Self-service scenario creation is not yet live; requires vendor input
- Setup time for custom scenarios and QA frameworks may take about one week
- Pricing of $49 per seat/month may not suit very small teams with limited budgets
Per Seat/Month
$ 49.00
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FAQs
Inbound and outbound contact centers, customer support teams, outsourced service providers, and QA/training professionals.
Absolutely. All scenarios and scoring criteria are built to match your real-life calls, goals, and team setup.
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Editorial Note
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