Blobfish AI
Last Updated on: Sep 12, 2025
Blobfish AI
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AI Customer Service Assistant
AI Coaching
AI Voice Assistants
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What is Blobfish AI?
Blobfish AI is a voice AI platform designed to help contact center agents hone their conversation and customer service skills through realistic, scenario-based role-play simulations. The tool enables agents to engage in lifelike calls—such as handling angry customers, billing concerns, or upselling opportunities—using AI voice coaching. After each interaction, agents receive immediate, personalized feedback to improve soft skills, talk track effectiveness, and compliance accuracy.

Managers can access comprehensive dashboards with call logs, transcripts, and performance insights to measure improvement and design training pathways. Blobfish AI supports remote use via browser, offers tailored onboarding scenarios, and begins with a free one-week trial, with paid plans on a per-seat basis.
Who can use Blobfish AI & how?
  • Call Center Teams & Supervisors: Train staff using lifelike customer call simulations without supervisor involvement.
  • Customer Support & QA Leaders: Use for onboarding, performance training, and compliance reinforcement.
  • Remote or Distributed Training Managers: Enable anytime, anywhere learning with browser-based voice AI.
  • Learning & Development Professionals: Design custom scenarios and provide instant, measurable feedback to trainees.

How to Use It?
  • Access the Platform via Browser: No software download is required—use a desktop browser with mic enabled.
  • Start or Upload Scenarios: Choose from provided training scripts or request custom-designed role-play scenarios.
  • Engage in AI Role‑Play Calls: Interact with the AI "customer" in real-time and complete simulated call sessions.
  • Receive Instant Feedback: Get personalized insights on communication skills immediately after each simulation.
  • Track Performance: Supervisors can monitor metrics such as soft skills progress, scorecards, transcripts, and call logs from the dashboard.
What's so unique or special about Blobfish AI?
  • Voice AI Role‑Play Simulations: Realistic customer call experiences without using live trainers or role-play partners.
  • Instant, Personalized Feedback: Actions provide feedback right after each simulation to accelerate improvement.
  • Customizable Scenarios and Scoring: Scenarios and evaluation metrics adapt to specific industries, goals, and QA standards.
  • Manager Dashboards & Insights: Includes transcripts, scoring, and analytics to support performance tracking and coaching.
  • Browser-Based and Remote-Ready: Accessible via browser anywhere with a mic—no installation required.
Things We Like
  • Delivers highly realistic and repeatable training scenarios via AI
  • Offers immediate feedback, reducing learning cycles
  • Tailors training to actual business workflows and compliance needs
  • Supports remote training through browser usage
  • Provides rich performance tracking for supervisors and trainers
Things We Don't Like
  • Mobile browser support is not yet available—desktop only
  • Self-service scenario creation is not yet live; requires vendor input
  • Setup time for custom scenarios and QA frameworks may take about one week
  • Pricing of $49 per seat/month may not suit very small teams with limited budgets
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Pricing
Paid

Per Seat/Month

$ 49.00

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FAQs

Blobfish is a voice AI platform enabling agents to practice real-life customer calls through role-play simulations and get instant coaching feedback.
Yes—you can tailor training scenarios and scoring criteria to reflect your industry needs and goals.

Inbound and outbound contact centers, customer support teams, outsourced service providers, and QA/training professionals.
Not yet—Blobfish currently supports desktop browsers like Chrome. Mobile access is planned for future updates.

Absolutely. All scenarios and scoring criteria are built to match your real-life calls, goals, and team setup.

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