Virtual Scale is a platform that provides businesses with an AI-driven virtual workforce to automate customer engagement and improve operational efficiency. It enables companies to deploy intelligent AI employees that can handle a wide range of tasks, including managing inbound and outbound calls, engaging customers across multiple chat channels (like web chat and WhatsApp), and automating follow-up messages. The platform is designed to provide human-quality support at an infinite scale, helping businesses reduce costs and never miss an opportunity.
- Sales Teams: Automate lead qualification, call thousands of potential customers, and keep track of deal progress without human intervention.
- Customer Support & Call Centers: Provide 24/7 instant support, reduce response times, and manage high volumes of customer inquiries.
- Operations Managers: Streamline workflows across the entire business, from sales to customer service, with AI-driven automation.
- Businesses of All Sizes: Companies in various industries, including hospitality, healthcare, and finance, looking to scale their operations and reduce costs.
How to Use Virtual Scale?
- Build Your AI Employee: Start by designing your custom AI employee, defining its characteristics, skills, and personality to align with your brand.
- Customize Your Data: Integrate your business-specific data and knowledge to give the AI employee context-aware insights.
- Create Your Conversation Flow: Map out clear dialogue paths using a visual interface to guide interactions, ensuring every conversation is engaging and efficient.
- Test and Deploy: Run comprehensive tests to refine the setup, and then deploy your AI workforce to begin automating customer engagement across multiple channels.
- Human-Like Conversation: The platform's Voice AI is designed to understand context and respond with human-like warmth, making conversations feel natural and seamless.
- Omnichannel AI: Provides a unified solution for managing interactions across multiple channels, including voice, web chat, WhatsApp, Facebook, and more.
- Infinite Scalability: The AI workforce can handle thousands of simultaneous calls and chats, allowing businesses to scale their operations beyond human limits.
- AI-Powered Lead Management: Automatically collects and enriches lead data, intelligently scores leads, and provides complete conversation analytics to help track performance.
- Multi-Language Support: Provides instant support in up to 36 languages, enabling businesses to serve a global customer base around the clock.
- Exponential Productivity: Automates customer engagement, leading to a significant increase in efficiency and leads.
- Cost Reduction: Can reduce operational costs by up to 70% by handling high-volume interactions without increasing headcount.
- 24/7 Availability: AI employees can provide round-the-clock support, ensuring no customer is left unattended.
- Seamless Integration: Works with existing CRMs and business tools, allowing for effortless scaling without disrupting current workflows.
- Context-Aware Intelligence: The AI remembers past interactions, providing a personalized experience for every customer.
- Limited Public Reviews: As a relatively new company, there are not enough public reviews on major platforms like G2 to provide a comprehensive buying insight.
- Complexity of Customization: While it's a no-code platform, building a complex conversation flow may still require a significant investment of time and effort to map out.
Starter
$ 9.00
Email support
Standard security
Basic analytics
API access
Credits usable for either:
68 minutes of AI phone calls
850 Conversational AI Messages
Boost
$ 29.00
Priority email support
Advanced integrations
Enhanced security
Analytics dashboard
Credits usable for either:
232 minutes of AI phone calls
2,900 Conversational AI Messages
Scale
$ 59.00
Custom integrations
Advanced security
Advanced analytics
Team collaboration
Credits usable for either:
502 minutes of AI phone calls
6,275 Conversational AI Messages
Pro
$ 299.00
Enterprise security
Custom reporting
SLA guarantee
Custom SIP integration
Credits usable for either:
2,691 minutes of AI phone calls
33,637 Conversational AI Messages
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Editorial Note
This page was researched and written by the ATB Editorial Team. Our team researches each AI tool by reviewing its official website, testing features, exploring real use cases, and considering user feedback. Every page is fact-checked and regularly updated to ensure the information stays accurate, neutral, and useful for our readers.
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